Customer Service Front Desk

Sara Fitzpatrick

**.**********@*****.*** 330-***-**** Akron, OH

SUMMARY

Dynamic customer service professional with 9 years of experience, including recent CSA role at Intralot. Proven ability in handling customer inquiries, problem-solving, and providing exceptional service, supported by extensive experience in front desk operations and night auditing. Seeking to leverage strong organizational skills and attention to detail in a CSA position.

WORK EXPERIENCE

Intralot Strongsville, Oh (remote)

CSA Aug 2023 - Sep 2025

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction in a fast-paced environment.

Residence Inn by Marriott Fairlawn, OH

Night Auditor/Front Desk Clerk Apr 2023 - Aug 2024

• Managed sales transactions, customer inquiries, and communications via email and fax, ensuring high levels of customer satisfaction.

• Prepared and delivered detailed reports by accurately entering numerical data into company software, supporting diverse stakeholders.

• Coordinated and assembled customized information packets for internal distribution, maintaining strict adherence to specified organizational guidelines.

Baymont/Super8 Copley, OH

Night Auditor/Front Desk Agent Aug 2019 - Apr 2023

• Conducted nightly audits for two hotels, ensuring accurate financial reporting and compliance.

• Delivered exceptional customer service by efficiently resolving guest issues and maintaining a welcoming environment.

• Demonstrated strong multitasking skills and dependability in managing front desk operations during night shifts. None Cleveland, OH

In Home Caregiver Mar 2019 - Dec 2021

• Provided comprehensive overnight care and support for an individual with Alzheimer's and multiple medical conditions, ensuring comfort and safety.

• Managed daily personal care tasks, including bathing and administering medications, to maintain hygiene and health.

• Oversaw household responsibilities such as cooking, cleaning, and laundry to create a well-organized and nurturing environment.

Winking Lizard Tavern Fairlawn, OH

Server Apr 2007 - Jan 2008

• Provided attentive customer service by efficiently managing table orders, assisting with food delivery, and maintaining a clean dining environment.

Server Jan 2004 - Nov 2005

• Provided efficient and attentive table service, including seating guests, taking orders, and delivering meals, ensuring a positive dining experience.

• Managed point-of-sale transactions and maintained cleanliness standards in the dining area and front desk, contributing to a welcoming environment for guests. EDUCATION

High School

High school or equivalent

SKILLS

Server • Sales • Customer Service • Food Handling • Food Service • Pos • Restaurant Experience • Upselling • Organizational Skills • Guest Services • Night Audit • Cleaning Experience • Food Preparation • Office Management

• Host/Hostess • Catering • Cashiering • Busser • Retail Sales • Cash Handling • Kitchen Experience • Alzheimer's Care • Laundry • Food Production • Home Care • Microsoft Word (10+ Years) • Night Audit (5 Years) • Supervising Experience • Social Work • Customer Service • Information Management • Front Desk • Office Management • Typing

• Microsoft Access • Windows • Analysis Skills • Guest Services • Financial Auditing • Restaurant Experience

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