Front Desk Customer Service

JOSEPH ZACHERLE

Seattle, WA * 206-***-**** + zacherle.joseph@ gmail.com

PROFESSIONAL SUMMARY

Hospitality and customer service professional with 15+ years of experience in guest relations, front desk

operations, and event coordination. Skilled at creating welcoming environments, anticipating guest needs, and

solving problems quickly in both in-person and remote settings.

CORE SKILLS

Resident & Guest Relations Local Vendor & Area Knowledge

Concierge & Hospitality Services Front Desk & Call Management

Scheduling & Logistics Coordination Conflict Resolution & Problem Solving

Event & Activity Management Clear, Friendly Communication

PROFESSIONAL EXPERIENCE

Dreamland Bar & Diner — Seattle, WA — Front of House Manager 2022 — 2025

Directed daily guest interactions in a high-volume environment, ensuring every guest felt welcome. Trained,

scheduled, and supervised staff to maintain consistent, high-quality service. Managed reservations and

coordinated special events to align with guest expectations.

CHAS Health — Spokane, WA — Patient Service Coordinator 2021 — 2022

First point of contact for patients, handling check-ins, scheduling, and service inquiries. Provided

compassionate support while keeping records and communication accurate. Helped patients navigate

resources, offering concierge-style guidance.

TenFifty Entertainment — National — ADA & Guest Services Coordinator 2019 — 2021

Oversaw accessibility services and guest accommodations at large music festivals. Resolved concerns quickly

to ensure smooth check-ins and safe accommodations. Supported event logistics and managed special

service requests.

On Location / Eargasm Productions / Insomniac Events — National — Production & VIP Guest Services

2017 — 2021

Managed VIP guest check-ins and on-site hospitality for large-scale festivals and concerts. Collaborated with

artists, vendors, and staff to keep operations running smoothly. Delivered concierge-level service, answering

questions and coordinating resources in real time.

EDUCATION

Seattle Central Community College — Coursework in Communications & Design

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