Customer Service A Part
Resume:
NATHAN SANTOS
GRADE *** STUDENT
CONTACT
®&% ******.*.******@*****.***
Q Burnaby BC, V5G3E6
PROFILE SUMMARY
Motivated and reliable Individual with experience in customer service event
support and leadership. Skilled in communication, teamwork and time
management through volunteering at community events and refereeing
soccer matches. Recognized for adaptability, professionalism, and the
ability to perform well in fast paced environments.
EDUCATION
2022-current
MOSCROP ECOLE SECONDARY
¢ Continuing my education in
electrical studies
CERTIFICATION
¢ Baby Sitter’s Course
¢ Work safe BC certificate
EXTRA -
CURRICULAR
2012-current
SOCCER
e Sharpened hand eye coordination
¢ Tri-weekly training commitment
e Learned various skills and plays in a
short amount of time showcasing
solid performance under pressure
e Engaged in open dialogue with
coaches/managers, offering and
accepting feedback to strengthen
communication skills and
performance
REFERENCES UPON REQUEST
EXPERIENCE
Soccer referee 2023 - PRESENT
* Officiated soccer matches by enforcing rules and maintaining fair
play
* Communicated decisions clearly to players, coaches, and
spectators
* Managed game flow by resolving conflicts and ensuring player
safety
skills acquired
e Strong communication and conflict resolution skills.
* Quick decision making and critical thinking under pressure.
¢ Leadership, professionalism.
St Francis de Sales Spring Fair
Volunteer
« Assisted in serving coffee and refreshments to students and
parents in a fast paced environment.
« Handled customer interactions with a friendly welcoming attitude.
« Supported event operations by keeping the serving area organized
and stocked.
skills acquired
2023-2024
¢ Customer service and communication
« Teamwork and collaboration in a community event setting.
« Time management and multitasking under busy conditions
Burnaby Skating Club Gala
Volunteer
* Took guest orders and served non-alcoholic beverages to guests
in a professional and welcoming manner.
« Maintained cleanliness and organization of the bar
throughout the event.
e Assisted in creating positive guest experience by providing
attentive and efficient service
skills acquired
December 2022 and 2023
area
* Customer service and clear communication
¢ Ability to work efficiently
¢ Organization, multitasking, and teamwork
Contact this candidate