Customer Service Inventory Management
Resume:
Stephanie Gordon
Ready to work!
Decatur, GA ****4
********@*****.***
Professional Summary
Resourceful customer service professional with 15+ years of experience across various sectors, including hospitality and retail. Proven ability to enhance customer satisfaction through effective issue resolution and product knowledge. Skilled in training staff and maintaining high service standards, consistently fostering loyalty and positive experiences. Demonstrated expertise in cash handling and inventory management, ensuring operational efficiency and compliance with safety regulations.
Willing to relocate to: East Point, GA - Stone Mountain, GA Authorized to work in the US for any employer
Work Experience
Cashier and Customer Service
Roses-Decatur, GA
2021 to 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Assisted with inventory management by monitoring stock levels and notifying management when products needed to be replenished
• Processed customer transactions accurately and efficiently, handling an average of XX transactions per hour Cafeteria Worker
Marriott-Decatur, GA
2010 to 2020
• Operated cash register accurately, handling transactions and providing excellent customer service to staff and team members
• Assisted in training new cafeteria workers on food safety procedures, customer service techniques, and daily tasks
• Ensured compliance with dietary guidelines for meals, including portion sizes and nutritional requirements
• Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
• Demonstrated extensive knowledge of menu items, ingredients, and preparation techniques to answer guest questions and make recommendations
• Adhered to food safety regulations by properly handling food items and following sanitation procedures at all times Security Officer
Guardian Security-East Point, GA
2003 to 2011
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts Warehouse Associate
Stord-Atlanta, GA
1999 to 2002
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Maintained a clean and organized work area to promote safety and productivity
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Closely monitored inventory levels to anticipate restocking needs and prevent stockouts
• Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
Education
High School in General Education
Columbia High School-Decatur, GA
1987 to 1991
Skills
• Customer service
• Warehouse experience
• Security
• Hospitality
• Food service
• Commercial cleaning
• Cash Handling
Certifications and Licenses
Drivers license
Present
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