Customer Service Representative
Resume:
Patricia Pa’au
253-***-**** **********@*****.*** 317 E 52nd Street, Tacoma, Washington 98404
Well-rounded professional with solid leadership and interpersonal communication skills. Demonstrates ability to work as a team player and maintain organization. Strong academic success illustrates skill, value, and level of competence. Provides knowledge of administrative and clerical procedures and systems
Experience
Customer Service Representative, Epic Staffing
September 2022-June 2023
Handled phone calls and scheduled medical appointments for active and retired military personnel and their families. My responsibilities include researching available appointment options, solving problems and actively listening to patients and their concerns to address their issues effectively. Additionally, I update patient demographics, confirm and verify appointments based on provider recommendations.
Inbound Contacts Representative, Humana Government December 2019-September 2023
Managed incoming phone calls and coordinate medical appointments for active and retired military personnel and their families. My role involved researching available appointment options, addressing any issues that arise, and actively listening to patient to understand and resolve their concerns effectively. I was also responsible for updating patient demographics, confirming and verifying scheduled appointments, and organizing a series of appointments in accordance with provider recommendations.
Apprentice Optician, America’s Best Contacts and Eyeglasses January 2015-December 2019
Although hired as an Apprentice Optician, I was cross-trained as a Technician and Receptionist with lead responsibilities. I assisted patients in selecting and ordering eyewear, confirmed vision insurance, collected payments, verified demographics, and updated prescriptions. I performed visual screenings, measured eye pressure, photographed retinas, filed charts, enrolled new patients, faxed, scanned, copied referrals, and chart information. Additionally, I participated in inventory procedures, opened and closed the clinic, completed daily cash reports and deposits, filed deposit slips, and resolved any issues arising during shifts Education
Administrative Medical Assistant
April 2014-December 2015
Associate Degree, Ultimate Medical Academy
Elementary Education
May 2004-December2005
Bachelor’s Degree, University of Hawaii, Manoa
Accounting
June 1989-December 1990
September 1994-May 1996
Associate Degree, American Samoa Community College Skills
Microsoft Office (Intermediate) Office Equipment Communication Problem-solving Filing Organization
Phone Etiquette Customer Service Typing
Ten-Key
References
Whitney Wood
****************@*****.***
Katrina Smiley
***********@*******.***
Marianne Omtevedt
*************@*****.***
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