It Support Network Administrator

Chad Thompson

Euless, TX *****

********@*****.***

***/***-****

IT professional with 20+ years in the industry looking to provide expert design, installation, monitoring, and maintenance of Microsoft based business networks from large enterprises to SMB. Work Experience

Network Administrator

TES Service - Fort Worth, TX 02/2021 to 06/2025

• Successfully planned and completed IT integration for corporate merger

• Upgraded all servers to Server 2019 or higher

• Built out IT infrastructure for new offices, warehouses, and hangar

• Configured, installed, and maintained all firewalls, switches, WAPS for 6 locations

• Performed troubleshooting on all network equipment as necessary

• Extended on-premises Active Directory to Azure

• Managed DNS and multiple ISP’s

• New user setup in AD, O365, Salesforce, Corridor, Quantum, Adobe, etc.

• Created MS 365 tenant including Sharepoint, OneDrive, MS Apps, and Teams

• Utilized MS Entra ID to manage authentication, authorization, and SSO

• GPO creation and management

• Provisioned and deployed new IT infrastructure at colocation

• Implemented Knowbe4 security awareness and email training

• Set up Apple Business Manager and synced with Inutne and AT&T for mobile device management

• Maximized network reliability by configuring high availability and redundancy

• Implemented ITAM using Intune and GoGenuity

• Created and secured VPN tunnels to all locations

• Configured SSO and MFA with all capable platforms

• Managed IT purchasing

• VM creation and management using Hyper-V

• Team lead and mentor for other IT support members

• Managed ZOOM phone and conference accounts

• Implemented and collaborated with coworkers and leadership using Jira Owner/Systems Engineer

cTc IT Support - Dallas-Fort Worth, TX 2010 to 2021

• On-site and remote support to resolve Microsoft server, desktop, and networking issues and upgrades

• Utilized Managed IT services to monitor servers, desktops, network equipment, and backups

• Perform new installation, migration, and upgrades of all software and systems hardware

• Became familiar with Cisco, Fortigate, Ubiqiti, and SonicWall firewalls

• Support for all client proprietary applications and hardware

• Manage all hardware and software purchasing and asset management Senior Network Administrator

Avaren - Dallas-Fort Worth, TX

2003 to 2010

• Worked closely with other owners of Avaren and clients on Service level agreements, Managed IT Services, sales and marketing criteria, new hires, and time management policies

• Performed advanced network configurations and troubleshooting

• Applied IT knowledge and experience gained while working contract for large corporations, such as GM Financing and Lockheed Martin

• Assisted technicians with training and network skills Network and Desktop Support Technician

Dallas-Fort Worth, TX

February 1998 to March 2002

• Contracted to Nuvell as Desktop Support technician for over 100 users - Resolved Microsoft Windows 95 and NT software, hardware, and application issues with networked computers. Designed and maintained all client computer builds. Assisted Network Administrators with Microsoft server maintenance.

• Contracted to TIG Insurance as Level 2 Desktop technician - Performed roll-out of over 250 Windows 95 machines. Maintained inventory of new and old equipment.

• Contracted to Lockheed Martin as ICMS technician - Performed installs, changes, moves, and salvages for FTW location. Built new desktop systems and replaced older ones. Copied all necessary data and configurations to new computers. Troubleshoot any issues during transition. Accessed secure locations to perform duties. Worked after hours and weekends to move department equipment to new locations. Tracked all equipment sent to salvage department.

• Contracted to Best Buy service center - Diagnosed and repaired desktop computers that store level technicians were unable to. Resolved both hardware and software issues. Tracked progress closely to keep customers up to date with progress. Shared information with other technicians used to assist with their repairs. Education

CCNA

Northlake College

2000

MCSE

Northlake College

1999

Associate degree

Tarrant County College - Hurst, TX

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