Operations Manager Customer Service

MICHAEL LANGLEY

****@********.***

603-***-****

OBJECTIVE

To grow, support, learn, and teach.

EDUCATION

General Education Diploma (1995)

Self-taught in Design, Business

Management and Web Technologies

SKILLS

Graphic Design, Web Design &

Development, Warehouse Logistics,

Machine Setup & Operation,

Customer Service, Business Software

EXPERIENCE

WAREHOUSE MANAGER AT W.G. ELLERKAMP INC. 1999 – 2009 / 2018 – 2025

Operations Manager at W.G. Ellerkamp Inc.

Warehouse Manager, Graphics & Web Expert

(1999) - WG Ellerkamp is a retail packaging distributor. Starting position was a print technician, ran flexographic printing and hot stamp presses, then promoted to the shipping/receiving department, moved up to the front office eventually becoming operations manager. Responsibilities included but weren’t limited to training new employees, inventory management, graphic design, web design, IT, networking, and inside sales.

(2018) - Tasks included warehouse logistics & inventory management, graphic design, website design & development,

product development, digital and printed marketing, customer service and inside sales.

Also relied upon for machinery, technical & packaging expertise.

OWNER / MANAGER AT MIKE LANGLEY WEB DESIGN. 2009 - 2024

Web Design & Development

Started a web design business, focused on other local businesses, and provided web & graphic service for other larger marketing companies. Established expertise in various web applications and standards such as WordPress, JavaScript, HTML, CSS, MySQL.

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