IT Support / Digital Forensics

Angelo Tongue

Cell: 301-***-**** • ******.******@*****.***

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PROFESSIONAL SUMMARY

Detailed oriented computer examiner offering over 7 years of experience in information technology, digital forensics, application and hardware support. I am a quick learner and committed to the continuous development of my technical skills. I do not shy away from a challenge and thrive in any role. WORK EXPERIENCE

Infotrend / Department of Justice Sterling, VA

Digital Forensic Examiner June 2024 – Current

• Participate in on-site operations involving cryptocurrency using the best forensic practices, forensic imaging and proper chain of custody

• Conduct and lead on-site forensic operations

• Imaging, cloning and diagnosing issues with phones and computers

• Analyze various types of digital media, including hard drives, thumb drives, cell phones, digital video recorders and optical media

• Write detailed reports and notes that accurately represent forensic findings to ensure repeatability

• Conduct validation testing of laboratory equipment

• Preserve and archive digital evidence

Longeviti / Department of Justice Sterling, VA

Digital Forensic Examiner June 2023 – June 2024

• Analyzed various types of digital media, including hard drives, thumb drives, cell phones, digital video recorders and optical media

• Wrote detailed reports and notes that accurately represent forensic findings to ensure repeatability

• Participated in on-site operations involving forensic imaging and collection of evidence using forensic best practices and proper chain of custody

• Conducted validation testing of laboratory equipment

• Preserved and archived digital evidence

Protech/Togetherwork Columbia, MD

Application Support Engineer May 2022 – June 2023

• Performed network administration support

• Installed, upgraded, maintained Protech’s products on behalf of Protech’s customers

- Protech’s Dynamic 365-based Association Management Software

- Protech’s DotNetNuke-based Member-Facing E-Commerce Solution

- Protech’s PowerBI-based Analytics Solutions

- Protech’s ever evolving array of Azure-based technologies

- SharePoint ticketing system

• Provided Tier 1 IT support for Protech’s customers through tickets and support queues Angelo Tongue

Cell: 301-***-**** • ******.******@*****.***

2 P a g e

• Communicated and collaborated with project managers, development resources, and customer vendors Department of Homeland Security / CACI International Washington, DC Contact Center Agent/Remote Support August 2020 – November 2021

• Provided front line customer service, interacting directly with customers, tracing and assisting with customer issue

• Professionally and promptly responded to VIP calls, customer inquiries and complaints for the DHS Contact Center

• Identified, escalated, and prioritized issues to management

• Used Cisco Finesse to answer, make, and transfer existing calls

• Researched required information using available resources Geek Squad, Best Buy Waldorf, MD

Consultation Agent July 2019 – August 2020

• Assisted 45+ clients a day

• Imaging, cloning and diagnosing issues with phones and computers

• Apple iPhone repairs

• Created detailed and exemplary documentation for every client and for Advanced Repair Agents

• Coached new team members.

• Managed check-in and check-out experiences for customers and helped find solutions to meet the needs of the customer

EDUCATION

• Bachelor of Science in Computer Networks and Cybersecurity

- May 2022, University of Maryland Global Campus, Cumulative GPA: 3.8 CERTIFICATIONS

• EnCase Certified Examiner (EnCE Certified Examiner)

• Cellebrite Certified Operator (CCO)

• Cellebrite Certified Physical Analyst (CCPA)

• Certified Cryptocurrency Investigator (CCI) (CCI-A)

• CompTIA A+ Certification

TECHNICAL SKILLS

• EnCase, FTK, Magnet Axiom, Linux Boot Disk, Forensic Explorer, Digital Collector, Microsoft Azure Active Directory, Microsoft SQL Server, Internet Information Services (IIS), NOVA Ticket System, Tableau TX1

• Imaging, Analysis, Cloning, Encryption\Decryption, Passware

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