Customer Service Pharmacy Technician

SHARON BURNS WALDON

*****************@******.*** 817-***-**** Garland, TX, 75043

Customer Service Coordinator

Summary Statement

•Delivers Mortgage, Real Estate, and Customer Service.

•Well-known as knowledgeable in Sales, Travel Industry, Mortgage Banking, and Account Reconciliation.

•Provides superior work ethics, drives intense focus on results, and is consistently enthusiastic.

•Effectively supports Sales Teams by obtaining customer satisfaction when performing both clerical and administrative responsibilities.

Skills

Sales Administration, Negotiation Skills, and Records Management

Professional Experience

Pharmacy Technician Customer Associate, Walgreen Co. Janauary 7, 2024 to present

Front End Associate * Coordinates daily sales of credit card and daily sales of store merchandise, accommodation all customer with the product needs, advice them of varies product's effectively. Maintain specil weeking deals and store promotion along with seting them up within the store.

TRAVEL SPECIALIST, Priceline Partners (CCS, PLP): November 2017 – June 2023

*Travel/Sales/CSS Agent; * Coordinates and sells hotel traveling accommodations, tours, and activities; * Advises and provides customer destinations effectively and arrangements nationwide, * Booked hotel stays and handles travel issues, conflicts, complaints, cancellations, and refunds, *Effectively handled problems in the workplace and conveyed information and ideas clearly.

ACHIEVEMENTS:

•Transitioned within six (6) months to Customer Service to assist with suppliers and affiliates and customer complaints, plus refunded issues, and errors; provided a resolution on outstanding cases to fit the customer and company affiliate and supplier needs.

•Effectively gave feedback regarding the Customer Service process to meet company expeditions, and the customers’ needs for a better solution; this resulted in generating $3M in sales of revenue within two (2) years. Also led the region to be ranked three (3) of 13 and was paced towards the number one (1) agent spot.

•Created daily inbound calls for customers’ booking for hotel traveling accommodations; enjoyed creating the best traveling experiences for clients and assisting them in all their traveling needs.

•Met all company goals that were set forth to grow to one of the top agents in the travel sales position.

•Models and deliver a distinctive and delightful customer experience

•Perform duties as assignedbt Pharmacy Manager,utilize pharmacy system to enter patient and drug information and ensuring information is entered correctly.

•Maintain inventory and assist Pharmacist in scheduling and maintaining system flow

Additional Positions

PROJECT MANAGER,CASE MANAGER, LEASING CONSULTANT

REAL ESTATE AGENT, PHARMACY TECHNICIAN ASSOCIATE

Education

ASSOCIATES, Eastfield Community College, 1998

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