Technical Support It
Resume:
Latrell Dupree
* ******* ****** **, *******, CT *6470
**************@*****.*** www.linkedin.com/in/latrellddupree Professional Summary
Motivated IT and Operations professional with proven experience providing technical support in academic and operational environments. Skilled in troubleshooting and supporting hardware (MacBooks, Windows laptops, Oculus headsets, Arduino kits), software, and network devices. Experienced with tools like PowerSchool, GitHub, Figma, and scripting in Python, SQL, and PHP. Known for improving user experience, maintaining technology inventories, and documenting support procedures.
A former collegiate football player recognized for teamwork, resilience, and leadership under pressure—bringing the same discipline, focus, and communication skills to technology and operations roles. Actively applying technical and problem-solving abilities across cross-functional environments. Technical Skills
● Technical Support: Device setup, diagnostics, end-user assistance, issue escalation, SOP creation
● Tools & Platforms: PowerSchool, GitHub, Figma, Monday.com, Microsoft 365
● Hardware: MacBooks, Windows laptops, Oculus VR, Arduino kits, IoT tools, classroom network systems
● Software & Programming: Python, SQL (MySQL), PHP, Git version control
● Systems & Processes: IInventory tracking, process improvement, documentation, team collaboration Professional Experience
Operations Coordinator (IT Support Mgmt.)
District Arts & Education (DAE) – New Haven, CT Aug 2024 – June 2025
● Delivered technical support for students and staff, resolving issues across MacBooks, Windows laptops, VR devices (Oculus), microcontrollers (Arduino), and IoT tools.
● Managed classroom inventory systems, maintaining real-time records of 50+ devices and tools to ensure readiness and reduce downtime.
● Maintained student information through PowerSchool, supporting attendance and progress tracking while ensuring data integrity.
● Authored detailed documentation for IT processes, ticketing workflows, and device setup—standardizing technical operations.
● Assisted students with debugging and development projects in PHP and SQL, reinforcing understanding of backend logic and database management.
● Applied teamwork, communication, and leadership skills gained as a student-athlete to coordinate across departments, helping classrooms and events run efficiently.
● Collaborated with instructors to troubleshoot IoT and game design projects, encouraging persistence and problem-solving among students.
Projects & Technical Experience
● Tech Inventory System: Built a QR-based labeling system using Monday.com and Excel to track usage and availability of hardware and components.
● Secure Login System (PHP & SQL): Developed a secure web portal for user authentication with backend validation and data protection measures.
● Student Project Assistance: Supported student projects across web apps, robotics, and IoT builds—enhancing real-time debugging and peer collaboration. Additional Professional Experience
Lead Credible Messenger
Youth Advocate Programs, Inc. (YAP) – New Haven, CT July 2022 – Aug 2024
● Delivered comprehensive support services to juveniles and families, fostering positive outcomes and communication.
● Coordinated community activities and mentorship initiatives to support reintegration and personal development.
● Built trust-based relationships through effective communication, empathy, and problem-solving—skills transferable to IT support and project management.
● Managed confidential case data with precision, mirroring the data integrity standards required in information systems.
● Demonstrated discipline, accountability, and leadership—qualities strengthened through athletics and community involvement.
Certifications & Education
● Web Development Specialist: Back End – District Arts & Education, March 2024
● Certifications: Python, SQL (MySQL), PHP Version Control (GitHub) – DAE
● B.S. in Justice and Law Administration – Western Connecticut State University, May 2021 References
● Leandre Dupree
Relationship: Previous Supervisor/Director/AVP Community Development at Connex Credit Union Phone: 203-***-****
Email: *******.******@*****.***
● Dennis Klemenz
Relationship: Mentor (Chief Technology Officer at Jovia Financial and Adjunct Professor of Computer Science & Cybersecurity)
Phone: 203-***-****
Email: ********@*****.***
● Eric Christmas
Relationship: Previous Director
Phone: 203-***-****
Email: ***********@******.**
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