Call Center Representative

Professional Summary

Work Experience

Education

MARY SUMMERSKILL

Virginia Beach, VA 23452 757-***-**** ********@***.*** Dynamic and results-driven professional with experience as a Telemarketer at King Alarm Company, showcasing strong decision-making and persuasive communication skills. Proven ability to generate leads and enhance sales through effective follow-ups. Adept at multitasking and troubleshooting service issues, ensuring customer satisfaction and driving successful outcomes.

Student 01/2025 to 08/2025

Old Dominion University – Norfolk, VA

Participated in career fairs, networking events and informational meetings to explore future career opportunities. Approached assignments and projects creatively to showcase innovation and problem-solving abilities. Interned with industry organizations to gain hands-on experience and apply classroom knowledge to real-world situations.

Completed semi-skilled work independently to meet assigned objectives. Telemarketer 05/2012 to 03/2013

King Alarm Company – Hampton, VA

Explained products and answered questions to encourage customers to complete purchases. Used persuasive communication skills to market products and services. Cold called prospects to generate and qualify high volume of leads. Documented telemarketing activities and produced reports showing results against targets. Documented customer phone numbers, address details and order information in computer system. Followed up with prospects to enhance sales team success. Telemarketer 01/2006 to 01/2008

Mid Atlantic Waterproofing – Fredericksburg, VA

Explained products and answered questions to encourage customers to complete purchases. Used persuasive communication skills to market products and services. Cold called prospects to generate and qualify high volume of leads. Documented telemarketing activities and produced reports showing results against targets. Documented customer phone numbers, address details and order information in computer system. Followed up with prospects to enhance sales team success. Telemarketer 05/2007 to 09/2007

Hendrick Honda – Woodbridge, VA

Explained products and answered questions to encourage customers to complete purchases. Used persuasive communication skills to market products and services. Cold called prospects to generate and qualify high volume of leads. Documented telemarketing activities and produced reports showing results against targets. Bachelor of Science: Electrical Engineering Jun 2027 Old Dominion University - Norfolk, VA, VA

Skills

Community Service & Volunteer Work

Hobbies

Improvement plans Multitasking Abilities

Troubleshoot service issues Decision-making

Attention to detail Ability to speak to everyone, not nervous on the phone

I am a member of Turning point USA chapter t Old Dominion University. I am an artist and love to make fashion design drawings and portraits.

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