Customer Service Criminal Justice

MELANIE L. SITKIEWICZ

**** ** ****, *** ***, IL *2278

618-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Experienced administrative and claims professional with a strong background in criminal justice, psychology, and financial services. Demonstrated ability to manage complex administrative tasks, provide exceptional customer service, and facilitate training programs. Seeking to leverage extensive experience and skills to re-enter the workforce and contribute to a dynamic organization. EDUCATION

Bachelor of Science in Criminal Justice, Emphasis in Psychology University of Nevada, Las Vegas, Nevada

Graduated: May 1992

PROFESSIONAL EXPERIENCE

Claimant Representative

Allsup Incorporated, Belleville, IL

May 2003 - February 2015

- Progressed from Claims Assistant to Disability Claims Specialist and Claimant Representative

- Acquired comprehensive knowledge of Allsup Inc.’s rules and regulations.

- Managed claimant cases, ensuring adherence to legal and procedural guidelines. Teller

Union Planters Bank, Columbia, IL

Aug 2002 - May 2003

- Conducted credit and debit transactions, including deposits, withdrawals, and loan payments.

- Maintained cash drawer accuracy and conducted daily balancing.

- Provided excellent customer service and promoted bank products. Bookkeeper & Office Administrator

The Home Depot, St. Louis, MO

July 1995 - Dec 2001

- Served as Administrative Assistant and District Trainer, organizing and conducting orientations.

- Managed administrative tasks, including scheduling, travel arrangements, and correspondence.

- Handled company funds, balanced daily transactions, and resolved financial discrepancies.

- Maintained personnel files, conducted reference checks, and ensured compliance with HR policies. SKILLS

Proficient in Microsoft Excel, Word, Outlook, and Explorer. Experienced with both Windows and Macintosh operating systems. Strong organizational, training, and customer service skills. ADDITIONAL EXPERIENCE & INTERESTS

Engaged in various volunteer activities and community service projects during career break. Interests include environmental concerns, family, gardening, and camping.

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