Customer Service Quality Control
Resume:
Scott Ward
Cadillac, MI ***** 231-***-**** ************@*****.***
PROFESSIONAL
SUMMARY
Dynamic professional with a proven track record in operations management and customer service. As Owner/Operator at Awesome Window Cleaning, I implemented quality control measures that significantly enhanced customer satisfaction. Skilled in sales negotiation and DOT compliance, I excel in building relationships and ensuring efficient service delivery. SKILLS • Operations management
• Business planning
• Sales negotiation
• Inventory management
• Relationship management
• DOT compliance
• Client relationship management
• Customer service
• Safe driving
• Courteous and polite demeanor
• Active listener
WORK HISTORY OWNER/OPERATOR 05/2022 to CURRENT
Awesome Window Cleaning Cadillac, MI
Owner/ operator
Managed daily operations, ensuring timely and efficient completion of window cleaning services.
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Established quality control measures to maintain high service standards and customer satisfaction.
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DELIVERY DRIVER 02/2006 to 05/2025
Fed Ex Ground Cadillac, MI
Delivery driver,
Delivered packages efficiently while adhering to safety protocols and traffic regulations.
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Maintained accurate records of deliveries and customer interactions using digital tracking systems.
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Collaborated with team members to optimize delivery routes for improved efficiency.
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Conducted vehicle inspections to ensure operational safety and compliance with company standards.
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Learned and applied best practices for loading, unloading, and securing cargo safely.
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• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations. S W
EDUCATION Associate of Science Criminal Justice 06/2001 Lake Superior State University, Sault Ste. Marie, MI High School Diploma General Studies 06/1996
Cadillac High School, Cadillac, MI
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