Customer Service Pharmacy Technician
Resume:
Lauren Kirschenbaum
Palm Beach Gardens, FL 33418
Phone: 561-***-****
Email: **********@*****.***
OBJECTIVE
I am a highly organized, ambitious, dependable and customer focused individual. I am highly entrepreneurial and efficient at building and maintaining client relationships. Seeking to leverage my interpersonal skills to bring a positive customer service experience to my clients.
SKILLS
Client Relations, Customer Service and Satisfaction, Training, Sales, Multi-Task Management, Retail Experience, Register Experience; Basic Accounting Principles and Leadership Ability. Attention to Detail, Ability to Think Quickly, Compassion, Positive Attitude, Proficient in Microsoft Office: Word, Excel, Access, PowerPoint, and Outlook.
WORK EXPERIENCE
Publix Pharmacy- Jupiter, FL September 2023 to Current
Licensed Pharmacy Technician
Assisted pharmacists with daily operations, including preparing prescriptions, dispensing medications, managing inventory, and providing customer service, while ensuring accurate records and adhering to pharmacy regulations.
Order and received prescription drugs and supplies.
Ensure product is rotated, within date, and properly displayed.
Count and label prescription drugs and supplies.
Properly dispose of outdated, discontinued, and/or unsaleable merchandise.
Greet customers and respond to their questions and requests for information.
Provide over-the-counter medication information.
Help patients with medication inquiries and concerns.
Prepare new prescription and refill requests.
Dispense medications to patients per prescription or provider's orders.
Pack and label prescribed medications.
Initiate refill requests.
Process insurance claims.
Prepare new prescription and refill requests.
Dispense medications to patients per prescription or provider's orders.
Pack and label prescribed medications.
Initiate refill requests.
Process insurance claims.
Brightway Insurance- Jupiter, FL January 2018 to December 2020
Licensed Sales Manager/ Producer
Developed marketing and sale plans to generate sale opportunities
Performed detail study of insurance products, provided excellent customer service by identifying also understanding client inquires, service request and educating insurance coverage's
Called prospects/clients to offer products, calculated premiums, refunds and arranged payment methods
Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Trained all employees with customer service and sales.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Negotiated new and renewal production goals.
Allstate Insurance Company– West Palm Beach, FL August 2015 to August 2017
Licensed Sales Producer
Developed marketing and sale plans to generate sale opportunities
Performed detail study of insurance products, provided excellent customer service by identifying also understanding client inquires, service request and educating insurance coverage's
Called prospects/clients to offer products, calculated premiums, refunds and arranged payment methods
Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Met with 10+ existing and prospective clients each week to select appropriate insurance policies.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Negotiated new and renewal production goals with business development manager.
Allstate Insurance Company– Dearborn, MI October 2011 to August 2015
Licensed Sales Producer
Developed marketing and sale plans to generate sale opportunities
Performed detail study of insurance products, provided excellent customer service by identifying also understanding client inquires, service request and educating insurance coverage's
Called prospects/clients to offer products, calculated premiums, refunds and arranged payment methods
Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Met with 10+ existing and prospective clients each week to select appropriate insurance policies.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Negotiated new and renewal production goals with business development manager.
EDUCATION
Dearborn High School
Western Michigan University
Cosmetology
220 and 215 Insurance Licensed
Licensed Florida Pharmacy Technician
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