Scrum Master Project Manager

PROJECT MANAGER AND AGILE/SCRUM SPECIALIST

Project Management Technical Proficiency Agile/Scrum Methodologies

Empowering Innovation Through Technology.

Experienced and highly motivated professional with a 10-year background as a Certified Scrum Master, Agile Coach, and servant leader. Proficient in building complex systems and dedicated to eliminating impediments while delivering customer-centric products and features. Exceptionally organized and skilled in multitasking, capable of managing multiple projects to meet critical deadlines. Strong work ethic combined with an unwavering commitment to excellence in all endeavors. Possesses exemplary communication and presentation abilities, with a talent for facilitating and coordinating multiple teams. Demonstrated leadership expertise in managing and coaching Scrum teams across diverse organizational locations.

Relevant Work Experience

Grace Ambulance Services – Baltimore, MD

Scrum Master

Facilitate productive daily stand-up meetings and sprint planning sessions to enhance collaboration across development, QA, and product teams, reducing project delays.

Spearhead the adoption of agile project management tools like JIRA, streamlining administrative processes and enhancing project visibility and transparency.

Implement agile best practices, including backlog grooming and sprint retrospectives, fostering increased team productivity and improved scope management.

Mentor and coach team members on agile methodologies, increasing the team's self-organization capabilities, and fostering a culture of continuous improvement.

Orchestrate effective backlog management, burn down metric analysis, velocity tracking, and precise task definition, enhancing project efficiency and ensuring on-time deliverables.

Collaborate closely with the product manager to align project priorities and scope, facilitating streamlined communication and promoting agile project execution.

Grace Transportation Medical Services – Baltimore, MD

Project Manager/Junior Scrum Master

Orchestrated the adoption of Agile methodologies to enhance project efficiency and timely software updates within Grace Transportation Medical Services.

Managed cross-functional teams to successfully execute a significant software upgrade project, enhancing the precision of medical records and billing processes for improved operational performance.

Introduced streamlined project workflows with enhanced communication protocols and tracking systems, reducing project completion times while sustaining high-quality results.

Spearheaded the transformation of agile methodologies within Grace Transportation Medical Services by championing research and experimentation in agile Communities of Practice (COPs), resulting in increased efficiency and adaptability across project teams.

Effectively managed various responsibilities, including personnel management, hiring, disciplinary actions, scheduling, dispatching, payroll, and billing, showcasing exceptional multitasking and organizational skills.

CPR Instruction Inc. – Silver Spring, MD

American Heart Association Cardiopulmonary Resuscitation (CPR) – Instructor

Achieved certification as an American Heart Association Cardiopulmonary Resuscitation (CPR) Instructor, enhancing the IT team's readiness to respond to emergencies, resulting in improved workplace safety and reduced emergency response times.

Design and implement customized CPR training modules tailored to IT professionals, optimizing their understanding of life-saving techniques and ensuring seamless integration of CPR skills into our department's emergency protocols.

Conduct regular CPR training sessions for IT staff, receiving consistent positive feedback and maintaining employee satisfaction ratings, contributing to a culture of preparedness and confidence.

Collaborate with the IT leadership team to integrate CPR training into the onboarding process for new hires, ensuring that every team member possesses the critical skills needed to respond effectively to medical emergencies.

Spearhead the development of an electronic CPR certification tracking system, reducing administrative overhead and ensuring compliance with certification renewal requirements, thus enhancing the IT department's overall preparedness and efficiency.

Additional Work Experience

Kaiser Permanente – Rockville, MD

Capitation Coordinator

Kaiser Permanente – Rockville, MD

Health Education Program Representative

Education

University of Maryland University College (UMUC) – Adelphi, MD

Master of Science in Accounting and Financial Management

James Madison University – Harrisonburg, VA

Bachelor of Science in Health Services Administration

Minor in General Business

Certification

Certified Scrum Master (PSM)

Advanced Scrum Master (A-CSM)

SHRM Certified Professional (SHRM-CP) Course

Emergency Medical Technician (EMT

CPR Instructor, American Heart Association

Technical Skills and Tools

Tools & Framework: Waterfall and Agile

Scrum/Agile: PMP, PSM, Scrum Alliance

Methodologies: Scrum, Kanban, Scrumban

Agile Tools: JIRA, Confluence, TFS

Office Tools: Microsoft Office Suite (AII); HTML, Adobe, SharePoint, PowerPoint

Collaboration Tools: WebEx, Skype for business, Zoom, MS Teams

Data & Software Dev: QuickBooks and other work-related software

Backlog Grooming Leadership and Mentoring Sprint Planning and Execution Agile Communities of Practice (COPs) Team Collaboration Project Workflow Optimization Communication and Presentation Multitasking Personnel Management Cross-functional Team Management Time Management Conflict Resolution

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