Customer Service Support

Renay S. Richardson

***** ******** *****, ***** ****, MI 48178 Cell: 248-***-****

**********@*********.***

Professional Experience

Receptionist/Cashier Cr8t Salon – South Lyon, MI Jun 2021 – Feb 2023

• Answered multi-line phones, scheduled client appointments, and provided front-desk customer service.

• Maintained salon cleanliness by sweeping floors, cleaning shampoo bowls and stations.

• Assisted with retail operations by organizing and restocking product shelves as needed. Treasurer/Secretary Richardson Carpet Cleaning, Inc. - South Lyon, MI Nov 2003 - Dec 2019

• Managed A/R and A/P, generated invoices, scheduled jobs, maintained insurance and handled banking and year-end tax preparations.

Secretary Richardson Carpet Cleaning - Redford, MI Apr 1996 - Apr 1998

• Handled incoming calls, prepared carpet orders, invoices, bid proposals, ordered materials, and managed payment processing.

Secretary for Automotive Division Kostal of America, Inc. - Farmington Hills, MI Mar 1994 - Mar 1996

• Promoted from receptionist to support 28 engineers with documentation, meeting logistics, travel arrangements, and materials control.

Secretary/Word Processor Dynatek, Inc. - Livonia, MI Sep 1993 - Mar 1994

• Managed customer service, data entry, invoicing, proposal creation, and administrative support.

Engineering Secretary/Word Processor Multiple Dynamics Corporation - Southfield, MI Dec 1990 - Sep 1993

• Created reports, proposals, contracts, supported 26 engineers, managed supply inventory, and coordinated internal functions.

Education

High School Diploma

Skills

• QuickBooks

• Microsoft Office Suite (Word, Excel, Spreadsheets)

• Accounts Receivable/Payable & Banking Transactions

• Invoice Generation and Customer Service

• Strong Verbal and Written Communication

• Scheduling, Office Supply Management

• Professional and Team-Oriented

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