Customer Service Sales Development

ARMANI BARNES

Cheverly, MD *****

**********@*****.*** / 650-***-****

WWW: Bold Profile

SUMMARY

Reliable, adaptable, and dedicated employee searching for opportunities to expand knowledge, experience, and self-improvement. Strong values regarding higher achievement, freedom of expression, integrity, and service to my community. Passionate about relationship building, seeking new perspectives, and connecting with people from all walks of life. Seeking to expand my knowledge within the fields of psychology, social health, mentoring, and encouraging the well-being and success of others. Enthusiastic about the opportunity to create a fun, engaging and professional environment that creates long-lasting impact and connections. SKILLS

Goal-oriented

Leadership

Interpersonal Communication

Adaptability

Growth Mindset

Attentive to company goals and needs of others

EXPERIENCE

Customer Service / Nordstrom - Arlington, VA 06/2021 - Current Build meaningful relationships with customers to establish trust, rapport, and increase satisfaction, as well as utilizing customer feedback to improve service and best practices Attentive of customer needs and requests regarding products and services, help customers pinpoint products that will empower them, and aid company in fulfilling sale quotas Assisted customers with processing payments, product returns, exchanges, and refunds to increase satisfaction and trust

VC Sales Development Intern / Carta - San Francisco, CA 05/2023 - 08/2023 Demonstrated eagerness and excitement in acquiring new responsibilities and skills Conducted market research to identify customer needs Created closed-won and closed-lost analysis pivot tables, as well as upmarket prospecting Collected, analyzed, and tracked rank comparison with competitors, and worked as a team to create pivot tables to improve company relevancy and sales

LLC GTM: Prospecting and qualifying accounts to help build an improved strategy to recruit and retain customers that align with Carta's goals

Team Leader / Jamba - East Palo Alto, CA 10/2018 - 06/2021 Maintained a sanitary, organized, and safe work environment to promote efficiency and safety Exemplified leadership and ability to enhance team cohesion and quality outcomes through assigning team members to specific stations based on their strengths Addressed and resolved customer concerns in a manner that ensured satisfaction and reverence Assisted with inventory counts and stocking merchandise AB

EDUCATION

Bachelor of Science: Psychology Expected in 05/2026 Howard University - Washington, DC

Some College (No Degree): Associates in Psychology - Completed 40 Credits Foothill College - Los Altos, CA

REFERENCES

Alexandra Rodriguez, M.A.; Assistant Professor

Prince George's Community College

Phone: 781-***-****

Email: ********@****.***

Maritza Campos, Assistant floor manager

Nordstrom Rack

Phone: 571-***-****

Gianni Powell, Customer Service

Nordstrom Rack

Phone: 202-***-****

Jamesha Johnson, Manager(former)

Nordstrom Rack

Phone: 202-***-****

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