Customer Service High School

Berenice Espinoza

559-***-****

*******************@*****.***

Many years of experience in customer service & also experience in the beauty industry with years Of being certified as a makeup artist & also have many trainings and certifications with the prestige makeup brand Lancôme. Also experienced in back stockrooms with unloading shipments. I exceed in both English & Spanish. Excellent communication skills, very driven & willing to exceed in any task given. Used to working in fast paced environments that require to stand or move at a fast pace for hours a day. Hard working and motivated to work in any type of field required. EXPERIENCE

Ulta

•Lancôme BPA

•GUEST SERVICING

•COLOR MATCHING

•ACHIEVING SALES GOALS FOR LANCÔME

•MPOS CHAMP

•Making sure to engage with guest while also educating them about Our products or any sales/ special offers going on.

•Color matching is my favorite really get to interact with guests to help Them find their perfect shade & foundation

•SPFA making sure low stock and out of stock products get scanned and ordered for next Shipping date. That way shelf ’s are always stocked up for guests

•cleaning and sterilizing tools and station for guests to always have the best experience EXPERIENCE

MARSHALLS COORDINATOR MARSHALLS 93722

•SALES FLOOR COORDINATOR

•STOCKROOM COORDINATOR

•CEC

•Making sure shelf’s and racks are full & organized

•Checking emails regarding sales, always making sure my department does well in Sales

•Front end coverage coordinator

•stockroom coordinator breaking pallets, taking truck & clearing merchandise Line making sure everything gets pushed out

•Engaging with customers answering phone calls or any type of answers customers may have

•As stockroom back up coordinator, we work at a fast pace breaking pallets and sorting merchandise EXPERIENCE

CASHIER, VALLEY THRIFT CENTER #2 516 N. CHESTNUT

FRESNO CA 93702 — 2020-2023

•Promptly & accurately assisted customers at checkout

•Welcomed incoming customers & let them know about any specials or sales we were having

•Helped customers with any questions & helped them locate items in the store

•Counted cash in register drawer at beginning and end of shift

•Organized shelfs and clothing racks

•In charge of go backs

EXPERIENCE

HOSTESS, TOLEDOS MEXICAN RESTAURANT (BLACKSTONE) — 2012-2016

•Welcomed guest & wrote their names down on the waiting list

•Walked guest to their tables & received their drink orders

•Helped guest with their transactions

•Answered phone calls & was responsible for taking reservations EDUCATION

DEWOLF HIGH SCHOOL — High school Diploma 2010

CERTIFICATIONS

NOUVEAU SALON & ACADEMY

SKILLS

•Bilingual (spanish)

•Very organized

•Multitasking skills

•Customer service skills

•Engagement

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