Technical Writer

Mysti Berry

San Francisco 415-***-**** **********@*****.***

OBJECTIVE

Principal Technical Writer with deep and broad experience, specializing in SaaS products, XML/DITA, and content strategy, seeks high-impact, short-term contract roles to rapidly deliver and improve product documentation. SKILLS

XML/DITA, Content Strategy, Jira, Confluence, SQL, Agile, Critical Thinking, Leadership, Teamwork, Time Management EXPERIENCE

CrowdStrike

Technical Writer III

Responsibilities

● Falcon EASM (external attack surface management) and Charlotte AI product documentation, including API

● Word List group and AI Tiger team participant

● Reviewed UI text and performed daily peer reviews for a large team

● Mentored writers regarding concision, linguistic-related issues, and using git from the command line Projects

● Converted 100% of existing EASM doc to specialized DITA topics

● Restructured and corrected EASM API content

● Led a group to brainstorm a better doc landing page and presented it in a hackathon

● Gave presentations about writing: voice, POV, user-centric writing, avoiding garden paths, and more mParticle

Principal Technical Writer

Responsibilities

● Wrote content to support four scrum teams

● Managed one writer supporting four scrum teams

● Reviewed UI text and provided editorial support for other content writing groups

● Managed contributions from non-writers across the company

● Guided product content efforts toward better quality, efficiency, and case deflection

● Implemented AI-aided release notes

Projects

● Reduced doc debt (backlog) by 40% in last 12 months

● Pushed a hackathon project into a deliverable: redesigned developer landing page

● Restructured and rewrote three large feature areas, adding conceptual content and making tasks explicit

● Delivered robust content for a high-priority, early-release feature

● Implemented a process so anyone at the company can either log a doc bug or submit content themselves

● Created a style guide in collaboration with the marketing writer MuleSoft (Salesforce)

Principal Technical Writer

Responsibilities and projects

● Created all product content and reviewed or wrote the UI text for v1 of the new MuleSoft Composer for Salesforce.

● Drove or participated in all multiple cross-product content initiatives

● Shaped vision for MuleSoft doc team (content-related initiatives)

● Drove the new landing page project

● Started the Release Notes 2.0 project

● Translation project manager (1 language)

● Created and built a Twitter presence for @MuleSoftDocs Okta

Principal Technical Writer

Responsibilities and projects

● Wrote API and other developer documentation

● Embedded with the Developer Experience team

● Designed the release note format that is still in use Salesforce

Principal Technical Writer

Responsibilities and projects

● Wrote API and other developer documentation

● Embedded with the Developer Experience team

● Designed the release note format that is still in use EDUCATION

UC Santa Cruz, BA Linguistics

University of San Francisco, MFA Writing

Certifications

● UC Berkeley School of Information certificate, Data Science

● UCLA professional certificate, Screenwriting

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