Flight Attendant Customer Service
Resume:
JORDAN
EMILY COBIAN
(UVINA)
**** ******* ** • Glenn Heights, Texas 75154 **********@******.***
Dynamic and culturally attuned professional with a passion for hospitality and multilingual wisdom, dedicated to delivering beyond exceptional service and fostering a welcoming atmosphere for passengers.. Education
Dallas College, TX
General Health Science, Associates - May 2023
Relevant Coursework: National Society of Collegiate Scholars University of North Texas, TX
Hospitality Management - August 2023-
Experience
American Airlines Regional Line Envoy
Flight Attendant
February 26, 2024 – May 8th, 2025
• Ensure the safety and comfort of passengers throughout all phases of flight.
• Demonstrate strong communication skills in English, Spanish, and French to accommodate diverse passengers.
• Adhere to all airline policies and procedures to maintain operational efficiency and safety standards.
• Provide exceptional customer service, addressing passenger needs and inquiries with professionalism and courtesy.
• Collaborate effectively with the flight crew to ensure smooth operations and timely service delivery.
• Utilize training in crisis management to handle emergency situations with calm and efficiency.
• Maintain a neat and organized cabin environment, including pre-flight checks and post-flight cleanup.
• Continuously update knowledge of safety protocols and emergency procedures to uphold passenger safety.
• Crafted and served luxury cocktails in an upscale, high-altitude environment, delivering exceptional guest experiences with precision, creativity, and attention to detail. Deep Water Lifeguard
The Walt Disney Company, Orlando, Florida
May 2023 – January 2024
• Mastered crisis management skills in high-pressure aquatic environments.
• Cultivated exceptional interpersonal skills in diverse guest interactions.
• Demonstrated proactive vigilance and attention to detail for safety and security. My Objective
• Maintained strict adherence to protocols, ensuring operational excellence.
• Navigated diverse guest profiles with cultural sensitivity and finesse.
• Prioritized guest satisfaction, fostering brand loyalty. Office Manager
Dallas College, Dallas, Texas
February 2022 – May 2023
• Efficiently managed administrative tasks for a health and fitness coach at a college, ensuring smooth
• day-to-day operations.
• Successfully organized and executed engaging health and fitness events for college students, promoting wellness and community involvement.
• Demonstrated strong organizational skills in coordinating schedules, resources, and communications to enhance the coach's effectiveness.
• Fostered a supportive and productive office environment, contributing to the coach's ability to guide and mentor students toward healthier lifestyles.
• Played a vital role in promoting health and fitness awareness within the college community, facilitating positive student engagement and participation. Carnivore Intern
Dallas Zoo, Dallas, Texas
February 2023 – May 2023
Conducted in-depth research on the dietary requirements and behavior patterns of carnivorous animals within the Dallas Zoo's collection.
• Assisted senior animal care staff in the daily care and maintenance of carnivorous species, ensuring their health and well-being.
• Collaborated with the education department to develop engaging and informative presentations for zoo visitors, highlighting the importance of carnivore conservation.
• Contributed to data collection and analysis for ongoing research projects aimed at improving captive
• Carnivore breeding programs
Entertainer & Lifeguard
Six Flags, Arlington, Texas
September 2019 – November 2021
• Delivered exceptional entertainment experiences through improvisational skills.
• Collaborated seamlessly with teams to execute live shows and interactive experiences.
• Maintained professionalism and dedication, enhancing guest satisfaction. Skills:
Multilingual Abilities: Fluent in English, skilled in Spanish, and French; some knowledge in : Russian
& German.
Technical Proficiency: Skilled in AZA level record-keeping and crisis management.
Extras: Versatile experience in news, commercials, film, DJing, and instruction (Water safety instructor, CPR).
Passion for Excellence: Committed to delivering world-class service and exceeding expectations.
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