Customer Service Front Desk

Megan Lynne Vaughn

**** ****** *****, ********, ** 33860 **********@*****.*** 863-***-****

Objective:

To complete duties with pristine diligence and provide wonderful customer service Abilities:

-20 years working in customer service

-Excellent with multitasking in a fast pace environment and high volume on phones

-Great written and verbal communication

Employment History:

HOLIDAY INN EXPRESS AND SUITES - Lakeland, FL - September 2024- Present Guest Services Agent

Working Front Desk During Peak Morning/Night Hours with Check-Ins/Check-Outs, Troubleshooting any customer complaints, taking reservations and making sales over the phone and with walk-in service, placing guests in requested rooms and making sure every reservation for evening is accounted for and not overbooked. Booking group sales for Sports and Events during peak season. FUZZYS TACO SHOP - Lakeland, FL - March 2024- July 2024 Bartender

Making alcoholic beverages and taking food orders for bar patrons and also a five table bar table section. Working alone in very high pace environment and multitasking in all areas of service FOOD + BEER - Lakeland, FL - August 2023- March 2024 Server

Working long hours on feet in a fast-paced Sports Bar environment. Only receiving 1 to 2 shifts a week. Left for Bartending position OVATION BISTRO AND BAR Lakeland/Winter Haven, FL: December 2017-April 2023 Server

Working on feet, multitasking and working with short staffing and cash. OUTBACK STEAKHOUSE Lakeland/WInter Haven, FL:October 2008- July 2016 ( Break when @ Geico ) Full-Time Server/Bartender

Working on feet in a high paced and busy environment. Providing excellent customer service and efficiency in taking orders. Always being knowledgeable on menu and drink items. GEICO Lakeland, FL: October 2011-May 2012

Customer Service Representative

Received Training and Licensed with 440 Auto Customer Service License, Call center environment, answered calls to upgrade or downgrade policies, answered questions about policies and took payments. Left due to hours not agreeing with being a new mother. Education:

Polk State College, business credits accumulated

George Jenkins High School, 2006 Honors Graduate

Varsity Cheerleading, FHS, FBLA, Key Club

Contact this candidate