Customer Service Quality Assurance
Resume:
Sajjad
Haider
Coram, NY *****
****************@*****.***
Self-driven, energetic, and detail-oriented professional having strong capabilities for providing exceptional customer service looking to obtain a challenging and enduring job where I can utilize my professional experiences for the advancement of the company’s operations as well as my own professional development.
Skills
Communication
Computer skills (MS Office)
Customer service
Organizational skills
Fast-Learner
Time management
Problem solving
Attentive to details
Detail oriented
Experience
AUGUST 2021 - PRESENT
Quality Assurance Inspector / Nestle Health and science.
Manage incoming Quality related issues via email and phone. Review in-process batch documentation to ensure real-time compliance to product specifications, good documentation practices, company Standard Operating Procedures (SOPs). Create release of batch records documentation. Perform in-process testing verifications of operations data to confirm consistency in testing methodology and test data.
JUNE 2021 – AUGUST 2021
Sales Associate / Walmart, East Setauket
Answer customer questions about policies, services, and products. Give prompt response to the calls of customers. Provide effective help to customers when needed. Handle proper labeling and pricing of merchandize. Adhere to the rules and regulations on safety. Safeguard all displays and merchandize. Take part in routine meetings of staffs.
APRIL 2020 – MAY 2021
Quality Assurance / Yunus Mill, Pakistan
Ensured all standards are met, monitored all operations that affect quality, documented and kept records of quality reports, monitored and inspected incoming materials, and provided guidance to operators regarding SOPs.
JANUARY 2012 – MARCH 2020
Telecom Technician / Etisalat Dubai, UAE
Documented and resolved issues in fast paced and high-pressure environments. Performed troubleshooting on networking and Fiber Optic cable and resolve all intermittent issues in systems. Assists with design of entire voice and data networks. Installed, implemented, and maintained of telecommunications equipment.
JANUARY 2011 – DECEMBER 2012
Quality Control / Yunus Mill, Pakistan
Started as a helper in packing and advanced to quality control by using my fast learner, problem solving and attentive to details skills. I was responsible for checking the quality of outgoing material for the company to confirm quality conformance to specifications and quality deliverables. Documenting and reporting defects.
Education
MAY 2007
Higher Secondary School Certificate / Shah Latif Boys Degree College, Pakistan
Certificates and Courses
Certificate of Appreciation – 2019 (For exemplary performance)
Certificate of Appreciation – 2017 (For outstanding efforts and performance)
Certificate of Appreciation – 2015 (For extraordinary achievement)
Computer Hardware + Networking Essentials – 2006
Computer Literacy Program (Microsoft Office and Windows)
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