Customer Satisfaction Cleaning Technician

KIERA WILSON

**************@*****.*** c.623-***-**** 12318 W. Villa Hermosa Ct., Sun City, AZ 85375 PROFESSIONAL EXPERIENCE

French Maids

Home Cleaning Technician January 2024-present

Working with multiple clients to determine preferences and expectations and implement an effective cleaning plan to achieve client goals.

Providing efficient and thorough cleaning and organizing of homes.

Effectively evaluating areas for priorities and identifying issues in order to complete cleaning assignments to ensure customer satisfaction within set time frames.

Managing supplies and equipment for different types of cleaning and client preferences. Massage Haven, Peoria, AZ

Receptionist/Manager October 2021-February 2022 & September 2023-July 2024

Engaged with customers to ensure delivery of the highest quality services including service inquiries, scheduling and effectively and efficiently addressing any complaints.

Developed and implemented strategies to increase customer satisfaction and loyalty.

Managed employee teams including scheduling, skills assessments, assignments and performance monitoring to maximize efficiency and effectiveness.

Trained employees, including initial training on safety and customer standards as well as creating and implementing performance improvement plans.

Prepared and presented reports relating to operational performance metrics to senior management.

Administered employee records and payroll information.

Operated switchboard and managed customer scheduling.

Attended to office administration and presentation including managing supplies, filing, customer reception and checkouts.

Maintained customer environment including sanitation, ensuring the implementation of health and safety standards and creating a relaxing and professional spa ambiance.

Promoted from receptionist to manager within 6 months. Silky Pet Spa and Uptown Pet Spa

Dog Grooming Specialist December 2022-September 2023 / June 2022-December 2022

Performed all aspects of dog grooming and health maintenance in accordance with customer requests and breed standards.

Managed safety and wellbeing of various breeds and temperaments of dogs, ensuring a calm and tranquil experience and ensuring all handling policies and protocols were implemented.

Ensured sanitation of grooming area was maintained to the highest standards and in accordance with regulations and policies.

SKILLS

Written, phone and in-person customer relations, creating and implementing schedules, supply management, vendor engagement, online media management and promotion, typing, filing and online research. EDUCATION

Liberty High School, Peoria, AZ

Diploma June 2021

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