Team Lead Project Coordinator
Resume:
La Vergne, TN *****
*********@******.***
Kayla Zastrow
SKILLS
Motivated, solution oriented, and team focused, and dedicated to helping people and making their daily life easier.
EXPERIENCE
Granite Telecommunications – Project Coordinator II February 2023 – Current
● Tasks include taking customer calls
● Making tickets in a timely fashion to get resolution for customers
● Training associates on how to make tickets
● Managing tickets
● Scheduling technicians to complete customer needs Hot Topic — Warehouse associate, Team Lead
December 2019 – February 2023
● Tasks included are picking internet orders, packing orders, problem resolution, receiving stock, working with excel, and preparing merchandise to go to stores.
● Trained other employees in packing, picking, and various other areas.
● Team lead in multiple areas, working directly with the supervisor to assist in running the department.
● Specializing in Problem resolution.
Hire Dynamics — Temporary Associate at Hot Topic (Seasonal) December 2016 - August 2019
● Tasks included are picking internet orders, packing orders, problem resolution, receiving stock, working with excel, and preparing merchandise to go to stores.
● Trained other employees in packing, picking, and various other areas. Epicurean Olive Oil, Murfreesboro — Seasonal
October 2015 - January 2016
● Floor associate, helping with daily operations, assisting customers EDUCATION
Middle Tennessee State University, Murfreesboro TN — B.S. Industrial Organizational Psychology
August 2015 - December 2019
● Final GPA: 3.5
● I/O Psychology major (having taken classes in Wage and Salary Administration, Human Factors, Personnel Selection, and Placement) with an Information systems minor, I am proficient in Powerpoint, Excel, Word. I have programming experience with HTML and C# using Brackets and Microsoft Visual Studio.
Central Magnet School - High School
August 2011 - May 2015
● Final GPA: 3.8
● Graduated with Honors
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