Information Technology Specialist
Resume:
Jonathon Swan
Summerfield, NC 27358
Phone: 814-***-****
Email: *.******@*******.***
Career Overview
Highly dedicated customer service representative with 17+ years’ experience, technical computer specialist for 14+ years, and 5+ years of Asset management. Dedicated goal achievement, self-motivated, very quick learner, and solid administrator.
Core Strengths
Customer Support • Troubleshooting Skills
Organization and Supervisory Experience • Office 365 Proficiency
Network Cabling and Infrastructure • Operating System Imaging
Experience in Coding Languages (Lua, CS, JS, XML, HTML) and working with SQL.
Projects
Managed Print Project
Decommissioning\recycling of old servers.
Updating, donation, and disposal of computers for a 1,000-user environment
Work Experience
September 2024 to Karma Music Venue - Assistant General Manager
Current Responsibilities included conducting a monthly inventory of all supplies and beverages as well as weekly ordering of stock to make sure the venue was always well stocked. Managed an onsite staff of up to 40 individuals and made sure job duties were being performed as well as responsible for incident management pertaining to the venue.
October 2020 to Emerson – IT Technician (Tier 3)
September 2024 Responsibilities include Active Directory administration, cataloging current/loner/new device inventory, all technical troubleshooting with computers/printers/servers/accessories. Providing support in aspects of all hardware and software related issues. Worked with a ticketing system to make sure all issues were resolved in a timely manner.
September 2019 to U.S Census Bureau – Census Field Supervisor
October 2020 Responsible for constant monitoring of employees, managing task completion, that scheduling is completed on time, and hours are entered at the end of the day. Supported employees through a ticketing system to clear problems and resupplied when needed.
December 2017 to Uber/Lyft - Professional Driver
Current In charge of the safe pickup and delivery of both customers and food as well as the maintenance of the vehicle.
December 2014 to MarketSource – Hewlett-Packard/Intel Sales Rep
December 2017 Accountable for new product training employees on new products and features. Managed product stocking and reduced non-functioning products. Helped showcase products and features to customers to help with sales using Windows 7 and Windows 10 system infrastructures.
June 2013 to Sheetz – Shift Supervisor
October 2014 Oversaw inventory counts, maintained waste records, managing employees, managed financial records at the end of the day. Directed cleaning schedule and verified employee progress.
September 2012 to Mattern House Inc – Personal Care Giver
May 2013 Provided care to individuals that resided in the residence. This care consisted of providing medicine, hygiene assistance, and food preparation. This also consisted of keeping the residence stocked with food as well as making sure the house was clean.
September 2009 to National Electronic Warranties – Customer Service/Technical Specialist
January 2011 Delivered technical support for electronics such as computers, printers, etc. Setup devices for repair over the phone, assisted management with peer mentoring, and training of new employees. Active directory, re-imaging and malware protection support to ensure the best end-user experience.
November 2007 to Atlantic Broadband – Customer Service Representative
December 2008 Expertly assisted customers with television and phone service when they experienced issues. Resolved over the phone using VPN or an in-home visit. Maintained sales targets with new product sales.
September 2006 to Person to Person Direct – Sales Representative
November 2007 Routinely contacted current and former customers of Gevalia coffee and spoke with potential customers for Pella windows and doors. Current Customers: informed of new coffees and placed orders. Former Customers: worked to better accommodate coffee shipping schedules that would better suit their needs. Contact people to schedule free in-home estimates for Pella doors and windows.
Educational Background
2006 Altoona Area High School
High School Diploma
2020 University of Phoenix
Criminal Justice Bachelors w/Cert. in Cyber Division
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