Systems Engineer On-Site

Mark P. Chmiel

Systems Engineer

*******@***.*** 425-***-**** www.linkedin.com/in/mark-p-chmiel

PROFESSIONAL PROFILE

Results-driven Systems Engineer with 20+ years of experience designing, deploying, and maintaining enterprise IT environments for Fortune 500 corporations and government agencies. Expert in OS migration, virtualization (VMware ESXi, Horizon), and Microsoft Azure cloud solutions, with a proven ability to improve reliability, streamline operations, and reduce costs. Known for delivering large-scale, complex projects on time and providing Tier 3 support to mission-critical systems.

Core Competencies

Enterprise Systems & Virtualization: OS Migrations • VMware ESXi & Horizon • Hypervisor Management • Imaging & Deployment Solutions

Cloud & Automation: Microsoft Azure Compute/Storage • Cloud Migrations • Streaming Media Solutions • Ansible Automation • Scripting for Process Optimization

Networking & Security: Active Directory • Data Migration • SAN Configuration • Network Protocols • Compliance (HIPAA, GDPR)

Project Delivery & Leadership: Vendor Management • Technical Documentation & Training • Troubleshooting & Root-Cause Analysis • Stakeholder Collaboration • Process Improvement

WORK EXPERIENCE

Career Pause – Health Recovery 10/2022 – Present

Took time away from the workforce to address a personal health matter. Fully recovered and eager to return to the workforce, with a refreshed focus on IT and systems engineering.

WORLD WIDE TECHNOLOGY, St. Louis, MO 01/2018 – 09/2022

Deployment Engineer 01/2019 – 09/2022

Directed enterprise OS migration and virtualization projects for corporate and government clients, delivering secure and reliable systems.

Orchestrated vendor teams to execute OS migrations and created all supporting methods, documentation, and training materials.

Led VDI migrations to VMware ESXi and Horizon, improving system security and uptime.

Delivered nationwide on-site training and documentation for OS migration and virtualization, ensuring smooth adoption.

Expanded End User Compute team’s Microsoft offerings by 15%, strengthening customer portfolio and increasing revenue.

End User Deployment Engineer 01/2018 – 01/2019

Managed large-scale OS migrations and data retention projects with a focus on Microsoft technologies.

Deployed on-premises and virtualized OS solutions for healthcare and government agencies, achieving full HIPAA compliance.

Programmed and configured routers, hypervisors, and SANs for corporate data centers.

Delivered projects on time and within budget, consistently meeting client satisfaction targets.

MICROSOFT CORPORATION, Redmond, WA 01/2000 – 01/2018

Senior Engineer 05/2015 – 01/2018

Vendor management, hardware/software forecasting and budgeting, and Tier 3 support for Microsoft User Research.

Oversaw contracts and provided on-site assistance for a network of more than 143 User Research labs globally.

Achieved a 20% annual cost reduction by negotiating support contracts based on competitive bids and a detailed evaluation of the statement of work.

Handled forecasting, budgeting, and procurement of all software and equipment for User Research labs.

Tracked key performance and satisfaction metrics to manage project expectations and customer outcomes.

Coordinated the on-site construction and launch of digital User Research labs in the US, China, Japan, and the UK, enabling Microsoft to conduct studies with participants worldwide.

Implemented comprehensive metric tracking and lifecycle support systems for all group hardware and software, utilizing PowerShell scripts to automate reporting and inventory management.

Delivered archival services by migrating group data pools to a managed multi-terabyte Storage Area Network (SAN) using Dell EMC solutions and ensuring full GDPR compliance.

Associate Premier Field Engineer 07/2010 – 05/2015

Vendor collaboration, hardware/software support, maintenance, and Tier 2 support for Microsoft User Research.

Designed and rolled out custom Windows deployment and data migration solutions, employing Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM) to enable rapid, large-scale OS upgrades.

Overcame compatibility issues during the data migration by developing custom scripts to ensure seamless transfer with zero downtime, thus maintaining uninterrupted service for users.

Migrated all streaming media and data storage from on-premises servers to the Microsoft Azure cloud, leveraging Azure Storage and Media Services to improve scalability and reliability while reducing maintenance and energy costs.

Program Manager 04/2008 – 07/2010

Led transition from analog to digital broadcast systems for streamlined encoding, streaming, and editing.

Collaborated with development teams to design and deploy customized software applications for use across Microsoft User Research.

Developed and deployed a virtual lab solution with AV components to facilitate User Research studies off campus, including in customer homes.

User Research Lab Engineer 01/2000 – 04/2008

Deployed on-premises streaming media servers to facilitate remote access for User Researchers observing live studies from various campus locations.

Provided Tier 1 service desk support and managed hardware and software used in User Research testing.

EDUCATION

Completed extensive Electrical Engineering coursework, Oakland Community College (Royal Oak & Auburn Hills, MI) and Macomb Community College (Warren, MI)

PROFESSIONAL DEVELOPMENT

Certifications/Authorizations:

Secret Security Clearance, US DEPARTMENT OF DEFENSE (Active)

Microsoft 365 MD-100, MICROSOFT (2022)

Ansible Automation Certification, UDEMY (2021)

CompTIA Security+, COMPTIA (2020)

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