Customer Care Data Entry

Juanetta Jones

***** ***** **** ***. ****

Dallas, TX 75287

(281) 408 - 3256

***********@*****.***

COMPUTER SKILLS: Intermediate skill level in Microsoft Office Proficient in using the personal computer

Working knowledge of the Internet

EXPERIENCE:

October 2017-October 2025 New York Life Insurance Company Dallas, TX Customer Care Advocate

● Answer incoming calls for employee or other parties to set up request(s)

● View instructions for each account.

● Obtain needed information to set up request.

● Provide employees or other parties with our contact information to follow up, reach out to or make changes to request(s).

● Provide the best customer experience on each and every call. April 2014-February 2017 Alorica, Beaumont, TX

Customer Care Agent

• Answer incoming calls for gas co

• Open and close gas account

• Updated Customers information

EDUCATION:

Certification in Office Technology

August 1991-December 1991

Abilities Center, Rockford, IL

High School Diploma

August 1984 – June 1988

East High School, Rockford, IL

REFERENCES:Available Upon Request

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