Customer Service Warehouse Associate

SHAMIK, S. Shatha

Toronto, Ontario

Mobile: (***) 402 - 8039 Email: **.**********@*****.***

HIGHLIGHT OF QUALIFICATIONS

•College Diploma in the Digital Media Art and Computer Science

•5+ year of work experience in the Customer Service & Accounts Recoveries

•Excellent skills in reading and analyzing the Credit Rating Reports

•Expert in Credit Applications Processing using CUBS Software on the Dialer

•Skills in the Interaction Scripter System, and the Sharep oint

•Excellent communications skills written, and verbal

•Excellent working skills in computer literacy, MS Office and Spread Sheets

•Able to work shifts, days, afternoons, holidays, rotating shifts, and weekends

•Passed all the required tests for Workplace Health and Safety Materials

•Passed all the Canadian’s Security job Clearance Requirements

WORK HISTORY

Customer Service Associate, Wal-Mart, Victoria, BC 2015 – 2023

•Helped customers over the phone and in person

•replied with accurate information for product's details and discounts

•Provided orders dates and updates on the company data base system

•Confirmed with customers their documents arrival date

•Adapted to quick changing schedules and job daily requirements

Account Recovery Officer, Royal Bank of Canada, Toronto, ON 2006 – 2012

•Handled any inbound and outbound calls on the dialer system

•Discussed with client the consequences of leaving their account over due

•Documented the final decision regarding the signage to third party agency

•Explained to client the repayment arrangement monthly plan

•Resolved delinquency issue and passed due payment

Credit Application Officer – TD Bank - Toronto, ON 2000 – 2006

•Evaluated client's credit rating prior to processing their credit application

•Sent client any correspondent letter needed for their application's status

•Reviewed client’s financial level and their credit score before applying discount

•Approved / declined new application based on client's income and other factors

•Discussed with clients the next step after the approval for plastic card issuing

EDUCATION AND TRAINING

Digital Media Art, Seneca College, Toronto, Ontario 2012 – 2014

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