Information Technology Desktop Support

DONALD HUBBARD

Saint Paul, MN *****

651-***-**** *******@*****.***

OBJECTIVE

Seasoned, systems and network administrator with extensive hands-on technical experience, troubleshooting, installing, upgrading, and maintaining servers, storage, network hardware and software. IT security physical and virtual, active directory and network share permissions, security systems, sound equipment, 24 hour disaster recovery, UPS and redundant power distribution. A strong background in systems and network engineering, design, support, and installation. Proven ability to design and implement network and systems infrastructure at the local, national and global level. Able to liaison between technical and non-technical persons. Adept at determining requirements, project scheduling, and technology planning. Strong communication skills. I'm a loyal, dedicated employee who has grown up with technology over half my life as its evolved and seen a lot during that part of my career. Performed many infrastructure projects over the years and am excited to bring my knowledge and 36 years of hands on IT experience to a new company.

JOB HISTORY/DUTIES

IT Systems Administrator

Running Aces Casino, Hotel, and Racetrack

Columbus, MN

Start Date: Feb 2025 End Date: Sept 2025

Hired on full time. Same responsibilities. Completed construction phase and continued to support business projects and day to day operations. Upgraded training laptops for weekly orientations. Setup new desktops / laptops upgrading to Windows 11. Job was eliminated and Casino off loaded my responsibilities to their MSP.

IT Systems Administrator

Robert Half, Technologies

Minneapolis, MN

Start Date: August 2024 End Date: Feb 2025

Worked as a temp / contract to hire for Running Aces, Casino, Hotel, and Racetrack assisting the IT Project Manager in supporting day to day IT Operations. This included support for 3 virtual hosts and 17 vm guest operating systems. Avaya phone system, voicemail, and handsets. Installed interim backup hardware while migrating over to Acronis. A local and cloud based solution. Helped select new MSP to take over for old MSP that retired. Assisted with the technology review. Assisted in supporting renovations to the casino, keeping all operations functioning, while closing off sections to complete construction work. Moving network connections, repairing damaged network connections, adding network wiring and cabinets to support construction. Supported and repaired ATMs with help of 3 party support. Upgraded Wireless network AP through site. Replaced aging cloud based timeclocks with new ones from 3 party vendor. Helped cleanup many issues from prior administrators poor decisions that left the business with unnecessary security risks. Replaced MFA authentication from Watchguard to Duo Mobile to better secure VPN access. Learned internal proprietary old applications that were fairly problematic as well as an outdated POS system.

IT Consultant

Robert Half, Technologies

Bloomington, MN

Start Date: July 8, 2024 End Date: Aug 12, 2024

Full Time IT Consultant – Trained for 1 month and did not get assigned to any clients before being let go.

Was hired directly by Robert Half Technology as an internal, full time, salaried employee with full benefits. As our clients have projects come up, you would go scope the project and complete the project for them. Each client project varies but is typically around 3-12 months.

IT Manager

Herregan Distributors Inc

Eagan,MN

Start Date: July 2020 End Date: Apr 2024

Only Technical employee on staff. Responsible for Corporate headquarters and 8 remote warehouses with an employee head count around 150 people. Responsible for all aspects of IT infrastructure. Managed support for desktops, laptops, network - wired and wifi, printers and printing environment, physical and VMWare and Hyper - V hypervisors. Managed as400 account creation and basic support.

Managed ISP relationships, oversight of MSP (Managed Service Provider) relationship 1 day per week.

Managed support for 55+ Honeywell RF barcode scanners and label printers for warehouse operations.

Supported Fortinet firewalls. Migrated and Managed VOIP RingCentral phone System for all 9 sites.

Managed asset and security management software on all endpoints. ISP consolidation, SD-WAN, and VOIP saved the company $150,000 annually. Implemented MFA and additional security required by Insurance carriers.

Systems Engineer

All Covered

Roseville, MN

Start Date: July 2018 - End Date: June 2020

All Covered - IT MSP division of Konica Minolta Primary engineer for 13 small to medium business accounts, responsible for all aspects of IT infrastructure. Managed support for desktops, laptops, network - wired and wireless, printing, physical and VMWare and Hyper-V hypervisors. Supported Watchguard, Sonicwall, Cisco ASA and Fortinet firewalls. Managed asset and security management software.

Performed health check and preventative maintenance activities. Participated in rotational on call duties.

System and Network Engineer

Emerson Industrial Automation

Eden Prairie, MN

Start Date: Jan 2006 - End Date: May 2018

Primary IT Technical contact responsible for the 24x7 operation, security, maintenance, and configuration of a divisional domain. Maintained and optimized US data center. Responsible for all US sites network connectivity, voice / data and internet access, local file and printer services, both remote and local,

Windows 2008 R2 and Windows 2012 application servers. Some services centralized and managed by parent company. Coordinated those efforts and continued use of those systems after migration. Upgraded 3com switches to Cisco 10 blade core switch and Cisco switches in wiring closets. Replaced and consolidated where appropriate. Replaced Analog phone system with Cisco Unified Call Manager Express and Cisco Unity Express.

Emerson sold their Control Techniques division to Nidec motors in 2017. My roles and responsibilities did not change during the transition phase. Transition phase 2016 - 2018. Planned, designed, and executed multiple Active directory upgrades over multiple US sites and remote employees with minimal downtime and impact business operations. Executed centralization of asset management, email, network services, anti-virus and security activities. Assisted with the move of Exchange mailboxes to Office 365 locally and remotely consisting of 250+ mailboxes. Administered and assisted with the migration of local MS Exchange mailboxes to centralized email servers. Manage the day-to-day data center operations for 22+ Windows servers, including servers in remote offices. Responsible for AV, Security patching and remediation on all servers and workstation about 280 (laptops and desktops) using LANDesk - Ivanti. Also used Microsoft's solution in the past. Migrated physical servers to virtual and consolidated where appropriate. Replaced an obsolete tape library system. Including the upgrade of our backup hardware, software, and solution for all Windows and VMware servers. Installed multiple VMware environments. My last installation was a Dell VRTX Chassis, running VMware ESXi virtual environment and storage. Integral team member tasked with the integrations of a small acquired company into current network and infrastructure environment., .

Manager, Corporate Infrastructure Systems

Brooks Automation

Chelmsford, MA

Start Date: 2002 - End Date: 2005

Primary IT Technical contact responsible for the 24x7 operation, security, maintenance, and configuration of a multi-site domain. Maintained and optimized corporate data center. Responsible for all global infrastructure systems including all Windows Server domain controllers, e-mail servers, Anti-Virus updates, monitoring and notification systems, and managed a staff of IT engineers supporting IT business operations. Supported multiple sites and hundreds of servers and their required infrastructure. Outgrew multiple locations, experienced in moving infrastructure, data centers, cooling, electrical, fire suppression.

Manager, Network and Computer operations

PRI Automation

Billerica, MA

Start Date: 1993 - End Date: 2002 Company purchased by Brooks Automation

Primary IT Technical contact responsible for all helpdesk, network and computer services. Including the 24x7 operations, security, maintenance, and configuration of a multi-site domain. Maintained and optimized infrastructure. Responsible for identifying corporate technology needs and staffing for IT and support personnel. Brooks Automation purchased PRI Automation in 2000. Responsible for the Integration efforts with the Brooks Automation. Grew and managed a staff (10) of IT engineers supporting IT business operations (Helpdesk, Infrastructure, Operations, ERP…). Outgrew multiple locations, experienced in moving infrastructure, data centers, cooling, electrical, fire suppression.

CADD Administrator, Electro/Mechanical Draftsman

Precision Robots, Inc

Billerica, MA

Start Date: 1988 End Date: 1993 Company changed name to PRI Automation

Rolled out AutoCAD to drafting department and trained them. Rolled out to Engineering and trained and supported them as well. Then ended up deploying PCs to entire company. Supported Novell Netware then migrated to Windows technology. Out grew multiple sites. Moved locations, new construction. Bought and integrated multiple companies. Purchased by Brooks Automation. Grew company from 100 to 3000 uses, multiple sites, 24x7 operations.

EDUCATION

Major: Electro/Mechanical Drafting

Middlesex Community College, MA Date Completed: 1989 Courses:

ADDITIONAL SKILLS

Exchange 5.5 – Exchange 2016, including O365

Exim SMTP mail relay, Lotus Notes, Proofpoint

Windows Server 2008 R2 Windows Server 2012 Windows Server 2016 Server 2019

Windows NT – Windows 10 and Windows 11

VMware ESXi 4.0, 5.5, 6.0, 6.5, 7.0

Hyper-V 2008 – 2019

Ivanti system management, SMS, Nable, Bongar, Kaseya, SCCM, Remedy

Internet Explorer, Outlook,Project, SQL, Visio

Symantec Endpoint Security, Mcafee Virusscan (Antivirus) and EPO,

Trend Micro and BitDefender over the years in an enterprise environments.

Veritas Enterprise backup, Symantec BackupExec,

Axcient and Datto backup recovery solutions

ADIC Scallar 2000 tape library

LAN/WAN design and architecture, TCP/IP, DHCP, DNS, Active Directory, Ethernet, IPX/SPX, T1/T3, Layer 2, Layer 3 switching and routing, Remote Access and VPN network services and some monitoring (Solarwinds, Netflow)

Blackberry BES server and Blackberry devices, iPhones and Android cellular devices.

Cisco VOIP, Cisco Unified Call Management express and Cisco Unity Express, Cisco switches, Cisco wireless access points, HP Aruba switches and access points, Nortel routers/switches, Extreme switches and Fortinet AP’s, Firewalls, Switches. Citrix 6.5 XenApp & Desktop environment.

Dell / Hewlett Package, NetApp SAN, HP NAS Server, EMC, Compaq.

HP printers, Lexmark, Honeywell, Tektronix printers, IKON, Ricoh, Konica Minolta and Xerox copier/printers

Some batch, VBScript and PowerShell experience, web services

APC UPS, Liebert UPS

Nortel Phone System and voicemail, and Raritan KVM switches.

Microsoft SharePoint, Office 365, Office 2010 and 2016.

Disaster Recovery planning, Network Support, Azure / Entra, System Administration, Network administration Technical Support, Windows System administration, Compaq/HP insight manager, Checkpoint Disk Encryption, Bitlocker, Powerchute, Papervison,

Remedy and ServiceNow help desk software.

Certification

Novell Netware

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