Customer Service Representative
Resume:
VERONICA REYES
Bilingual Customer Service Representative
360-***-**** ***********.*****@*****.*** Chehalis, WA 98532 PROFESSIONAL SUMMARY
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Reliable medical office professional offers more than 6 years of experience working in busy settings with high patient volumes, and customer service. Enthusiastic, communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
SKILLS
Front desk operations HIPAA guidelines Team management Customer service Organizational skills Problem resolution Team building [Language] translation EXPERIENCE
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, Portland, Or VanserHouwen, October 2024-Present
• Answered incoming calls promptly, professionally greeting each caller.
• Utilized strong bilingual communication skills to successfully assist customers. Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues.
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• Managed high volumes of emails from customers in both Spanish and English.
• Handled confidential information appropriately in accordance with HIPAA regulations.
• Ensured compliance with HIPAA requirements while handling confidential patient information. BILINGUAL MEDICAL RECEPTIONIST, Chehalis, WA
Valley View Health Care Center, October 2018-May 2024
• Entered insurance, demographics and health history into patient database
• Protected patients by observing strict HIPAA guidelines
• Answered multi-line phone system and directed callers to requested personnel and departments
• Delivered high-quality administrative and customer service to sustain patient and work flows Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
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• Retrieved faxes and uploaded documents to patient charts to assist clinical staff
• Gathered, transcribed and typed medical information into charts
• Trained new staff on office procedures, insurance processes and medical terminology SPECIAL NEEDS CAREGIVER, Woodside, CA
Dipika Khanna, October 2012-September 2017
• Assisted clients with personal hygiene, bathing, grooming and dressing
• Transported clients to and from planned activities
• Built strong and trusting rapport with clients and loved ones
• Recorded client status progress and challenges in logbooks and reports
• Worked with patients and families to design meal, rehabilitation and other plans for long-term success
• Assisted MECP2 patient, closely monitoring conditions and safety
• Supervised medication administration, personal hygiene and other activities of daily living
• Followed care plan and directions to administer medications
• Engaged with patients and families to provide emotional support and daily living instruction AREA SUPERVISOR, Pleasanton, CA
Dolex Dollar Express Inc, April 2004-December 2008
• Monitored employee work and determined benchmarks for performance indicators
• Established area team schedule and planned production
• Prepared reports based on documented inventory use and labor hours
• Counted and balanced registers
• Directed and supervised staff performance
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories
• Managed 20 employees
• Wrote and submitted reports
EDUCATION
GED, CA
Mountain View - Los Altos Adult Education, April 2004 REFERENCES
DR STEPHEN HENNESSEY Valley View Health Center
Doctor Co-Worker
**********@****.***
MELISSA HOWARD Valley View Health Center
Regional Administrator Manager
*******@****.***
LANGUAGES
Spanish
Fluent
Arcos Institute
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