Customer Service Client
Resume:
Kelsey Snowberger
Waynesboro, PA *****
*.**********@*******.***
Work Experience
Lead Preschool Teacher
Faith Builders Daycare-Waynesboro, PA
October 2022 to Present
Secretary/Treasurer
MZ Advanced Moving Systems-Hagerstown, MD
June 2018 to Present
This company provides special assembling/disassembling, packaging/crating services to moving companies in order to complete their clients move while ensuring them their valuables are packaged professionally and as safe as possible packed in the truck with their other household items.I do most of the behind the scenes work from the office including answering phone calls, emails, scheduling destinations and origins and assigning them to each technician. Client Service Advisor
First Data-Hagerstown, MD
October 2016 to October 2018
Responsible for taking back to back calls from merchants, bankers, and sales representatives and ensuring I resolve their issues. Merchant account issues can include searching for a transaction, manually processing transactions, merchant account changes, adding and removing card services, finding missing funds, and ensuring the merchant is satisfied with the merchant services provided. Cashier/Sales Associate
Turkey HIll (Kroger)-Waynesboro, PA
March 2014 to September 2016
Responsibilities
Each day at this job I ensured the satisfaction of customers by interacting with them and helping them around the stores as well as with check out. I also had the responsibilities of cleaning, making coffee, making made to order food, and always being aware of my surroundings. Accomplishments
At this job my accomplishments are making sure that all the duties the shift requires are completed each day, and making the customers walk out the door wanting to come back again. Skills Used
I use my customer service skills to make each customer happy with my help. I also use math skills, as well as physical skills to complete the cleaning and preparing tasks. Receptionist
Nu Vogue Hair and Tanning Studio-Waynesboro, PA
May 2015 to July 2015
Responsibilities
Each day I opened up the shop and prepared everything for daily use. I answered the phone calls, scheduled appointments, and made sure all supplies were clean and ready, as well as made sure the premises was in decent condition at all times.
Skills Used
I used my customer service skills with each client as I scheduled their appointments, greeted them when they arrived, as well as checked them out and making sure their experience was pleasant. Data Entry
Direct Mail Processors-Hagerstown, MD
October 2012 to August 2013
Responsibilities
I entered information into a large database to ensure the proper placement of certain types of mail going out all over the country.
Accomplishments
I accomplished my required job tasks at an extremely fast pace, so I was often bored, or was overloaded with other people's work.
Skills Used
I used my knowledge of computer programs, as well as fast typing skills, my ability to read, and interact with my employers.
Cashier/Customer Service
Martins Food-Waynesboro, PA
August 2011 to September 2012
Responsibilities
I helped customers check out, and bagged their groceries, while making sure that they were satisfied with my service.
Accomplishments
This was my first job, so I'm not so sure that I accomplished anything other than receiving my first job opportunity.
Skills Used
I used my customer service skills, as well as math skills, and interacting with others. Education
Early Childhood Education (High school or equivalent) University of Phoenix-Online Campus-Phoenix, AZ
2015 to 2018
Elementary Education
Liberty University Online-Lynchburg, VA
2014 to 2017
Elementary Education
Penn State University-Mont Alto, PA
2013 to 2014
Contact this candidate