Customer Service Client Relations

Hattie Edwards

682-***-**** *************@*******.*** Weatherford, TX

Professional Summary

Dedicated and versatile professional with 20+ years of experience spanning education, management, and customer service. Strong background in leadership, team development, and client relations with proven success in front-of-house management, escrow support, retail supervision, and teaching. Skilled in organizational efficiency, problem solving, and communication across diverse industries.

Professional Experience

Front of House Manager

Teskey’s Café – Weatherford, TX

December 2023 – Present

● Oversee daily operations of a high-volume café, ensuring excellent customer experience and smooth service flow.

● Manage staff scheduling, training, and performance to maintain efficiency and team morale.

● Handle customer inquiries, conflict resolution, and ensure compliance with health and safety standards.

Escrow Assistant

Wise County Title – Decatur, TX

July 2019 – October 2023

● Supported escrow officers with closing files, document preparation, and title research.

● Maintained communication with clients, lenders, and real estate agents to ensure timely closings.

● Organized and managed sensitive documents with attention to accuracy and confidentiality.

Paint Department Manager & Front-End Supervisor

The Home Depot – Decatur, TX

February 2010 – August 2016

● Supervised and trained team members in both the Paint Department and Front-End operations.

● Delivered excellent customer service and technical guidance on products.

● Managed scheduling, inventory control, and daily operations to drive sales and efficiency.

Managing Partner

Leisha’s Bakery – Weatherford, TX

2016 – 2019

● Managed every aspect of bakery operations, including baking, inventory, bookkeeping, and customer service.

Developed a loyal customer base through high-quality baked goods and exceptional service.

● Oversaw financial record-keeping and streamlined operational processes for efficiency. Teacher – English, Language Arts, and Social Studies Northwest ISD, Alvord ISD, Bridgeport ISD, Boyd ISD February 1993 – December 2008

● Taught English, Language Arts, and Social Studies across multiple grade levels.

● Designed engaging lesson plans to meet state curriculum standards.

● Mentored students to improve academic performance and critical thinking skills.

● Actively contributed to campus committees, parent conferences, and student support initiatives.

Education

Bachelor’s of Interdisciplinary Studies in Elementary Education Texas Women’s University – 1992

High School Diploma

Alvord High School – 1984

Skills

● Staff Management & Leadership

Customer Service & Client Relations

● Escrow & Title Documentation

● Retail Operations & Inventory Control

● Curriculum Development & Instruction

● Bookkeeping & Financial Management

● Baking & Recipe Development

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