Customer Service Agent

SRAVAN KUMAR

Email: *******************@*****.*** Mobile: +91-967*******

Address: *-***, ********, ***********, *******, Telangana - 506303 Career Objective

Motivated and disciplined Aeronautical Engineering graduate seeking a Customer Service Agent (CSA) position in the aviation industry. Eager to utilize technical knowledge, communication skills, and customer-handling abilities to ensure smooth airport operations and enhance passenger satisfaction. Educational Qualification

Bachelor of Technology (B.Tech) in Aeronautical Engineering Bharath Institute of Higher Education and Research, 2025 Intermediate (10+2) Board of Intermediate Education, Telangana SSC (10th Class) Board of Secondary Education, Telangana Technical Skills

- Knowledge of airport operations and ground handling

- Understanding of check-in, boarding, and baggage procedures

- Familiar with airline and IATA airport codes

- Proficient in MS Office (Word, Excel, PowerPoint)

- Basic knowledge of computer reservation systems (CRS) Soft Skills

- Excellent communication and interpersonal skills

- Confident and customer-oriented attitude

- Problem-solving and multitasking ability

- Teamwork and time management

Internship / Project

Company: RAMESH’S AEROSPACE PRODUCTS & SERVICES PVT. LTD. Role: Trainee Engineer

Duration: [Month – Month, Year]

Key Learning: Understanding of aircraft components and maintenance procedures Personal Details

Date of Birth: 10-01-2003

Gender: Male

Languages Known: English, Hindi, Telugu

Nationality: Indian

Declaration

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief. Place: Telangana