Team Lead Customer Care

HOBBIES

CONTACT

EDUCATION

SSLC R.K.V CBSE

SCHOOL(COIMBATORE)

DIPLOMA

SRI KRISHNA POLYTECHNIC

COLLEGE(COIMBATORE)

B.TECH-IT

KARPAGAM COLLEGE OF

ENGINEERING(COIMBATORE)

LANGUAGES

PROFILE

Dedicated and diligent professional seeking to create value for prospective employer.

WORK EXPERIENCE

LOGESH S

Kabaddi

Artist

Poetry

C Language

DBMS

Java Programming

Interior Designer

Carpenter - Wood Work

+91-962*******

******@***.**.**

17/27, Bharathi Nagar High

School Opposite,

Kuniyamuthur, Coimbatore-

641008

29/08/2002

EXTRACURRICULARS

HRH NEXT PRIVATE LIMITED

Customer Care Executive

Experience : 1 Year(1 month as Team

Lead)

Responsibilities as Agent:

Handle inbound and outbound calls, emails and chats. Address customer inquiries, complaints, and requests promptly. Maintain a thorough understanding of products and services. Accurately log customer interactions and maintain records. Update Customer information in the database as needed. Meet or exceed individual and team performance targets. Act on feedback from quality assessments to improve performance.

Work collaboratively with other team members and other departments.

Responsibilities as Team Lead:

Supervise and lead a team of agents.

Track team performance against metrics.

Conduct regular performance reviews.

Analyze current processes and identify areas for improvement. Serve as a primary contact point for clients.

Address escalated issues and resolve conflicts effectively. Work with other departments to align processes and objectives. Participate in strategic planning and decision-making initiatives. Tools used during my experience:

CC Connect

Jenesis

De Compass

Pan Indian Form

Ubono

PROJECT

Vehicle Number Plate Detection Using Surveillance Camera INMAKES INFOTECH PVT LTD

Business development executive : 6

months(2 month as Team Lead)

Tools used:

CRM - Lead

Square, Privyr

Contact this candidate