Data Analyst

Laila Bahman

*************@*****.*** 650-***-**** www.linkedin.com/in/laila-bahman Los Altos, CA

SUMMARY

Recent graduate with a B.S. in Statistics and Data Science, passionate about turning complex data into clear insights. Skilled in Python, R, SQL, Power BI, and enterprise IT systems, with hands-on experience in dashboard development, knowledge management, and website redesign. Experienced in leveraging large language models (LLMs) and ChatGPT to streamline workflows, generate content, and enhance communication. Eager to contribute to data analytics, business intelligence, or data science roles where I can apply technical expertise, problem-solving, and cross-team collaboration to support data-driven decision-making. Motivated to continue growing in AI, machine learning, and big data applications that drive organizational success.

SKILLS

● Python

● R

● SQL

● SAS

● LaTeX

● Drupal

● Power BI

● ServiceNow

● ChatGPT and LLMs

● Tableau

● WordPress

● Microsoft Office Suite

● Google Workspace

● Fluent in Farsi (Persian)

● Proficient in Spanish

EXPERIENCE

Service Management Student Assistant

UCSB ITS - Goleta, CA October 2023 to September 2025

● Streamlined operations by testing and managing ServiceNow tickets, ensuring smooth functionality during quarterly upgrades.

● Improved service delivery by mapping SLAs and service groups, directly contributing to efficiency in IT workflows.

● Led the redesign and upgrade of the UCSB ITS website on Drupal, managing the project from planning through execution to enhance user experience.

● Designed and produced a fully AI-generated video presentation by leveraging ChatGPT and large language models (LLMs), demonstrating the integration of generative AI into business communication and training.

● Authored knowledge base articles in ServiceNow, creating sustainable training resources for new employees.

● Developed dashboards and reports in ServiceNow and Power BI to deliver actionable insights that informed leadership decisions. Tutor

Self Employed - Los Altos, CA July 2022 to October 2022

● Guided students in brainstorming, structuring, and refining college application essays.

● Strengthened students’ writing skills by providing constructive feedback and personalized coaching.

● Researched colleges and developed tailored essay outlines, aligning with student goals and strengths. Assistant Dance Instructor

Marti’s Dance Studio - Los Altos, CA March 2020 to June 2021

● Assisted in teaching choreography and maintained classroom order to create a positive learning environment.

● Supported lead instructor by relaying information, coordinating warm-ups, and guiding students.

● Selected engaging, age-appropriate music to improve student participation and retention. Research Lab Intern

United States Geological Survey – Menlo Park, CA June 2019 to August 2019

● Conducted hydrology and biogeochemistry lab tests measuring mercury levels in Bay Area reservoirs.

● Compiled, cleaned, and analyzed data to identify contamination trends and patterns.

● Collaborated with researchers by communicating findings, troubleshooting issues, and seeking feedback.

● Maintained safe lab conditions by preparing, cleaning, and organizing equipment and samples. EDUCATION

Bachelor of Science: Statistics and Data Science

University of California, Santa Barbara Graduated June 2025

● Minor in Iranian Studies, with a focus on language

● Persian Student Group Member (2021–2024)

● Untitled Dance Company Member (2023–2025), Co-Team Captain (2024–2025)

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