Customer Service

Genesis Araujo

Very experienced working in different types of environments from retail to restaurants while providing excellent service for guests. Able to tackle any issue or problems right at the moment. Looking for somewhere that can expand my skills and succeed with the store.

37423 3rd ST E

Palmdale, CA 93550

661-***-**** *****************@*****.***

Experience

Shaquille O'neal Big Chicken Restaurant, Valencia CA — Line Cook

OCTOBER 2022 - JANUARY 2023

●Meal prepped all foods prior to opening the restaurant

●Ensured kitchen was well stocked and food was ready to serve to customers

●Handled rush hours in a fast paced manner as a team

●Took on store shipment/ inventory weekly

●Organized food boxes nicely in walk in fridge with correct labels

●Followed all food safety protocols to ensure food being served was fit to be eaten

●Maintained high standards of customer service during high-volume, fast paced operations

●Communicated clearly and positively with coworkers and management

●Followed procedures for safe food preparation, assembly and presentation

●Resolved complaints promptly and professionally

●Took initiative to find extra tasks when scheduled duties were completed

●Built loyal clientele through friendly interactions and consistent appreciations

Dillards, Palmdale CA — Retail Sales Associate

April 2022- November 2022

●Greeted customers with a positive attitude and welcoming environment to check out any new sales or promotions happening

●Displayed new sales and discounts

●Providing 5 star service, and creating clientles

●Used communication skills to help customer find what they had in mind by asking questions and getting to know their style

●Created sale goals every month and successfully achieve it by using my sales drive and with the help of my team

●

Jack in the box, Palmdale CA — Cashier, Stocker

MARCH 2020 - JUNE 2022

●Handled large financial transactions

●I would handle and take in any payments and process them safely

●I would memorize the menu and any new items that came out that day of

●Attend customers at the counter, prepared drinks, provided any additional condiments or utensils

●Attended customers in a professional and kind approach

●Operated in a fast paced manner to overcome rush hours

●Ensured all food items and supplies were up to date and labeled correctly

●Organized/ unloaded inventory from the supply truck

●Used the first in first out method during stocking all food in walk-in refrigerator

●Cross-trained and coordinated scheduling with team members to ensure seamless service

EDUCATION

Antelope Valley Learning Academy, Palmdale

2019 - 2021

Antelope Valley Adult Education, Palmdale

2021-2022

SKILLS

● Excellent verbal communication skills

●Bilingual

●Strategic planner

●Team player

●Multitasker

●Fast paced/ Fast- learner

●Integrity

●Customer service

●Multitasking

●Use of POS

●Food handling/preparation

●Food safety standards in the kitchen

●Adaptable

●Accountable

●Financial handling

●Strong negotiation skills

●Culinary

●Knowledge in health code protocols

●Sales

●Stocking

AWARDS

California Food Handler Certificate Program

LANGUAGES

English, Spanish

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