Front Desk Regulatory Compliance

Location:

Fort Polk, LA, 71459

Posted:

November 03, 2025

Contact this candidate

Resume:

Terri M Houston

An Experienced, Accomplished Healthcare Professional

*** ***** ****

Hornbeck, Louisiana 71439

Home Cell: (337) 353-6556Email: *****************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

● Seasoned Orthopedic Technician with more than twenty-two years of experience in a fast-paced general and specialty Orthopedic medical practice, with an additional 10 plus years of top, diversified experience within the healthcare field. Construction Safety background.

● Strong healthcare background in many areas to include safety, credentials, referral management, infection prevention and control, supply and logistics, medical coding and billing, The Joint Commission(TJC) compliance standards, TJC survey preparation, clinic management, regulatory compliance, scheduling patient appointments, provider schedules and patient relations as well as administering injections and experience performing various blood draw procedures along with performing radiographic imaging. Front desk duties ( civilian and military) to include booking/canceling appointments, referral to specialty clinics, insurance verification and ordering all medical supplies.

● Hard working, driven, and dedicated, while highly-experienced in Orthopedics, administration, medical terminology and billing. Thoroughly familiar with healthcare practices, standards, and protocols.

● Well-versed in managing smooth, productive, and cost-effective operations, and ensuring that all organizational and project goals are consistently met and exceeded.

● Expert working knowledge in Microsoft (MS) PowerPoint, Word and Excel

PROFESSIONAL EXPERIENCE

Valiant Red Cross/LNO Fort Polk, La. 71459 March 2025 to Present

$24.00 hourly

Supervisor: Chris Buchanan

Receive Red Cross message for Rotational soldiers and relay to unit. Book flights to appropriate destination after approval from command. Brief incoming rotational command on Red Cross process for the rotation.

BAYNE-JONES ARMY COMMUNITY HOSPITAL, Fort Polk, Louisiana. May 2011-RETIRED August 2024

Health Aid and Technician. $32.00 per hour(40hrs-week)

Supervisor: PA Limuel Ferguson 337-***-****

• Serves as a Registered Orthopedic Technician in the Orthopedic Specialty Clinic.

• Provide routine, supportive orthopedic care to Active Duty and Retired soldiers and their dependents. Fabricate, apply and/or remove an array of splints, casts and other orthopedic devices, custom orthotics foot scans, suture removal, surgical hardware removal, wound care, and brace applications.

• Assist in Orthopedic and Podiatry procedure rooms, Emergency room and Operating rooms as needed.

• Review medical records and data to identify patients with resource-intensive conditions and high-risk diseases, conducting disease management reviews, providing analysis to medical staff to improve clinical quality and processes.

• Provide education to patients and parents of patients regarding testing, medications, diet, activity, and infection control/prevention.

• Conducts The Joint Commission (TJC) tracers throughout clinic to evaluate hand hygiene compliance to standards and educate staff on best practices. Input overall compliance data into TJC AMP database.

• Responsibility for completing all pre-op paperwork for surgical procedures, maintain clinic pre-op MRSA screening process, prepare excel spreadsheet, graph for overall compliance to infection prevention and control quarterly.

Orthopedic Center of Louisiana. Leesville, Louisiana. Feb 2003- May 2011

Registered Ortho Technician -$ 18.25 per hour. (40hrs-week)

Supervisor: Ms. Sandy Powell 337-***-****

• Served as a Registered Orthopedic Technician in a physician office.

• Provided direct patient care in the form of custom orthotics foot scans, casting application and removal, suture removal, surgical hardware removal, wound care, and brace applications. Perform radiographic imaging for various body parts contributing to precise medical diagnosis and treatment planning. Managed patient positioning and safety protocols, creating a calm and compassionate environment for patients undergoing procedures.

• Oversight of administrative duties included but not limited to: policy compliance, staff training, record keeping, scheduling, reviewing patient consults/referrals, coding patient encounters as documented by provider, management of patient medical records/request/ for insurance and legal matters, validate patient eligibility within the health system network. Obtained credentials for providers and insurance companies.

• Provided education to patients and parents of patients regarding testing, medications, diet, activity, and infection control/prevention.

• Clinic office safety representative maintained records required by OSHA, maintained and updated clinic safety data sheets (SDS)

• Spearheaded process improvement initiative to reduce process variation and eliminate hazardous practices in the clinic.

Zachry Construction, Jewett, Texas. Apr 2000-Nov 2002

Safety Inspector- Salary: $ 25.00 per hour. Hours per week: 70

Supervisor: Bill Cloyd

• Performed extensive pre-hire safety orientation and pre-employment/random drug screens.

• Enforced measures to eliminate hazardous practices and monitored compliance of employees.

• Provided field inspections to ensure employees were in compliance with all Occupational Safety & Health Administration (OSHA) standards.

• Recorded and photographed safety violations of any hazards and utilized evidence at employee safety briefings.

• Conducted site specific safety training to include; Hole watch/ Fire watch Lock out/tag out, confined space trainings.

• Conducted atmospheric gas testing/detection and monitoring. Drafted and issued hot work permits as required.

• Maintained a computerized database using Microsoft programs, using Excel, PowerPoint, Publisher, and Word of all safety related near miss incidents, reportable incidents, OSHA 300 log, reported monthly data to corporate safety manager.

EDUCATION:

Florien High School, Florien, Louisiana

High School diploma or equivalent Jan 1990

PROFESSIONAL LICENSE

American Society of Orthopedic Specialists

SPECIAL TRAINING

BLS for Healthcare Providers (CPR & AED).

Occupational Health and Safety Administration. 10 hours.

AWARDS

Civilian Service Achievement Medal July 2020

On the spot achievement award June 2022

REFERENCES