IT Support, Backend Software Developer C#, SQL, Python, HTML

Britain Modean

Manhattan, Kansas 913-***-**** *******.******@*****.*** LinkedIn

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certificate. 1 year in Software Engineering has led to developed skills in Object-Oriented Programming. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Teamwork and Collaboration • Object-Oriented Programming • Software Testing • Interpersonal Communication • Problem-Solving • Database Systems and Design EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 12/2025

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Bachelor’s of Science in Computer Science • Kansas State University, Manhattan, KS 12/2023 Relevant Coursework:

● Object-Oriented Design, Implementation, and Testing (C#), Spring 2022

● Database System Concepts (SQL), Spring 2022

● Ethics in Computing, Spring 2022

● Artificial Intelligence 1 (Python, PyTorch), Fall 2022 RELEVANT EXPERIENCE

Business Technology Intern • FHLBank Topeka, Topeka, Kansas 05/2023 - 12/2023

● Developed, documented, and implemented C# code in a client portal application to enhance Swagger API security procedures and increase protection for confidential client information

● Corrected back-end algorithms in C# programs for quarterly reports to fix inaccuracies in important valuations in specific circumstances

● Supported and collaborated with BA/QA departments for systems testing and user acceptance testing to streamline and mitigate testing processes with own code developments and implementations AI Writing Evaluator • Outlier AI, Manhattan, Kansas 06/2024 - 06/2025

● Improved AI response quality in SQL, Python, and C# code generation and classification as part of RLHF strategies for developing AI models and iterating on client feedback

Contact this candidate