Customer Service Call Center

Maria Dominique Muniz Delgado

Email: *********.*******@*****.*** Phone: 510-***-****

LinkedIn: Dominique Muniz

Professional Summary

A motivated and adaptable professional with experience in finance, customer service, and municipal governance. Adept at taking on new challenges, expanding knowledge, and collaborating with diverse teams to achieve impactful results. Key strengths include strong communication, problem-solving, and the ability to manage multiple tasks in dynamic environments.

Work Experience

Unionized Temporary Worker

Comisión Federal de Electricidad — Zitácuaro, Michoacán, México November 2011 – July 2015

● Managed payroll processing and disbursements for employees.

● Handled payments to clients, suppliers, and managed petty cash.

● Maintained accounting records and processed expense reimbursements using MySAP.

● Provided customer service, opening new service accounts and advising on energy consumption for households and businesses.

● Managed cash handling and ATM cash counting.

● Delegated tasks to work crews and handled general filing and backup of fixed assets. Municipal Councilor

Zitácuaro City Hall — Zitácuaro, Michoacán, México September 2015 – August 2018

● Represented and advocated for the needs of local communities in council meetings.

● Worked on municipal policy initiatives and streamlined local governance processes.

● Managed social programs and disbursed budget funds for public works and social institutions.

● Facilitated communication between residents and the council, addressing concerns and ensuring timely responses.

● Collaborated with businesses and residents to improve community services and infrastructure.

Call Center Agent

Teleperformance — Zitácuaro, Michoacán, México

October 2020 – April 2021

● Handled complaints and inquiries from users.

● Transferred calls to the appropriate personnel and managed multitasking demands.

● Enforced company policies and provided excellent customer service. Server

Hana Japan Steak House — Dublin, California

March 2023 – Present

● Provide customer service and manage food and beverage orders.

● Operate the POS system (Toast) for efficient restaurant service.

● Assist in managing large group events and maintain service standards. YEP Program Leader

Hayward Unified School District — Hayward, California September 2024 – Present

● Plan and organize enrichment activities for elementary school students.

● Manage large groups for project development, addressing students' and parents' needs.

● Conduct ongoing training for emotional management with students and track attendance.

Education

Bachelor's in Business Administration

Instituto Nacional de México — Zitácuaro, Michoacán, Mexico Graduation Year: 2011

Skills

● Technical Skills: MySAP, Microsoft Office Suite, Accounting Software, Toast POS

● Soft Skills: Adaptability, Communication, Team Collaboration, Problem-Solving, Time Management

● Languages: Spanish (Native), English (Fluent)

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