Customer Service United States
Resume:
Cherese Smith
Chicago, Illinois 60652
*********@*****.***
OBJECTIVE
Dedicated professional with extensive experience in customer service at Xerox and cleaning. Proven track record in enhancing hygiene standards and optimizing delivery operations. Skilled in cleaning and sanitizing with a strong emphasis on reliability and effective communication. Successfully trained teams to improve performance and client satisfaction. WORK EXPERIENCE
Made 2 Clean 4 You Cleaning Srvc, 7927 S Whipple Street, Chicago IL 60652 United States
Owner/Cleaner
08/2018
Executed thorough cleaning tasks across residential and commercial properties, ensuring high standards of hygiene.
Managed inventory of cleaning supplies and equipment, maintaining optimal levels for uninterrupted service delivery.
Developed efficient cleaning schedules to maximize productivity while minimizing disruption to clients.
Demonstrated keen attention to detail in all cleaning activities. Delivery Distribution Solutions LLC, Burr Ridge, IL United States Independent Contractor/Driver
03/2022 - 08/2025
Coordinated logistics with clients to enhance service efficiency and satisfaction.
Implemented process improvements that streamlined delivery workflows.
Mentored new contractors on best practices for package handling and customer service.
Utilized routing software to optimize delivery routes, reducing transit times. Xerox, Bolingbrook, Illinois United States
Customer Service Representative
06/2015 - 02/2022
Resolved customer complaints through effective communication and problem-solving skills.
Assisted customers in navigating product features and services, enhancing user experience.
Handled Apple customer transactions on the Apple online store.
Managed customer accounts, ensuring accurate information and timely updates to boost satisfaction.
EDUCATION
ITT Technical Institute Oak Brook, Illinois United States Bachelor of Applied Science in Informatics & Security, GPA: 3.6 2010 - 2012
Achieved Honor Roll recognition for all four semesters. SKILLS
Customer service
Empathy
Problem solving
Adaptability
Cleaning and sanitizing
Housekeeping
Contact this candidate