Customer Service Data Entry

Savannah Carter

252-***-**** **********@*****.*** Beaufort, NC

Professional Summary

Reliable and motivated professional with experience in education, healthcare, and customer service. Skilled in communication, multitasking, and maintaining professionalism in fast-paced or remote environments. Experienced in both in-person and virtual customer engagement, data entry, and administrative support. Actively seeking a remote position in customer service, administrative assistance, or educational support. Key Skills

● Excellent written and verbal communication

● Remote collaboration and scheduling software

● Microsoft Office (Word, Excel, PowerPoint)

● Data entry and phone correspondence

● Customer service and conflict resolution

● Time management and multitasking

● Call center operations and CRM systems

● Training and supervision experience

● Effective Teacher Training certified

● CPR certified

Professional Experience

Teacher Assistant – Smyrna Elementary & Down East Middle School, Smyrna, NC August 2023 – Present

● Support teachers by reinforcing lessons and assisting small student groups.

● Manage classroom materials, grading, and student supervision.

● Provide one-on-one guidance and reading support.

● Maintain confidentiality and professionalism when communicating with parents and staff. Call Center Representative – Anson Research, Remote May 2023 – July 2023

● Conducted outbound calls to potential clients on behalf of a travel agency.

● Scheduled appointments for sales representatives and logged details in CRM software.

● Consistently met daily call and appointment goals through effective communication.

● Handled objections professionally while maintaining a friendly, customer-first approach.

● Worked remotely with minimal supervision, demonstrating reliability and adaptability. Medical Laboratory Assistant & Phlebotomy Supervisor – CarolinaEast Medical Center, New Bern, NC

November 2020 – May 2023

● Collected, processed, and organized patient specimens using clinical software.

● Trained and supervised phlebotomy staff and scheduled shifts.

● Managed department inventory, ordering, and documentation.

● Delivered patient-centered care and ensured accurate lab data entry. Server / Bartender / Shift Leader – Ruby Tuesday, James City, NC March 2018 – March 2020

● Led shifts, handled customer concerns, and managed daily deposits.

● Trained staff and oversaw operations for both front and back of house.

● Balanced multiple tasks while maintaining high service standards. Server – Olive Garden, Morehead City, NC

June 2016 – March 2018

● Delivered excellent service in a high-volume environment.

● Processed transactions accurately and efficiently.

● Communicated effectively with guests and team members. Hostess / Server – Clawson’s 1905 Restaurant & Pub, Beaufort, NC April 2014 – June 2016

● Managed phone orders, reservations, and customer seating.

● Operated POS and handled cash/credit payments.

● Maintained a professional and welcoming atmosphere for guests. Education

Bachelor of Arts, Sociology (In Progress)

University of North Carolina at Charlotte – Online, Expected Graduation 2026 Associate of Arts Degree

Craven Community College, New Bern, NC – 2024

Phlebotomy Certification Course

Craven Community College, New Bern, NC – 2020

Effective Teacher Training Certification

Carteret Community College, NC – 2019

High School Diploma

East Carteret High School, NC – 2016

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