Service Coordinator Account
Resume:
Kristen Lightfoot
Mission
To become a member of an elite team through my skills and experience. By
contributing my wealth of knowledge, along with a tenacious work ethic while growing and expounding my expertise.
4428 Lucy Lane SW
Snellville, GA 30039
*****************@*****.***
EXPERIENCE
Connext LLC, Duluth GA — Technical Service Coordinator October 2024 - PRESENT
In this role I work closely with project managers to ensure upward metrics along with scheduling,ordering and the utilization of CRM software to create service orders.
Total Service Solutions, Peachtree City GA — Account Coordinator
October 2021 - February 2024
I worked closely with and onboarded national account customers while nurturing the business relationship. I built trust by providing on time and organized solutions to fit their needs. I utilized Salesforce, excel, google sheets and a multi phone line system. I delegated the correct tasks to ensure productivity. I purchased and ordered parts and equipment and handled any delays in a timely professional manner.
Sunrise Telecom, Maryland Heights MO — Director of Dispatch Operations.
January 2016 - October 2018
At this position I was responsible for the day to day operations of our dispatch team. To include scheduling, routing, coordination with customers, ensuring the dispatch team was on task and that our SLA was met. I worked closely with stakeholders and reported to all levels of our executive team.
EDUCATION
Mesa Community College, Mesa AZ — AA Psychology
August 2014 - June 2016
SKILLS
.Global time zones, creating
BOLs, Time Management, MS
Office, Excel, Sheets, Phone
etiquette, Conflict Resolution,
Salesforce, CRM software.
Attention to detail. Negotiation
Certifications
OVC TTAC (Certified Court
Advocate)
Medical Assistant (2009)
Notary of Public (Dekalb
County (commission expires
2028)
PMP (In progress)
CompTia Network+( In
progress )
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