Network Security Information Technology

Lisa M. Knight

Floresville, Texas - 706-***-****

***************@*****.*** - linkedin.com/in/lisa-m-knight Professional Summary

Passionate about advancing technological proficiency and enhancing team collaboration to drive organizational success. Programmer with extensive expertise in MECM software packaging and deployment, leveraging over 17 years of experience in information technology that includes creating and managing virtual environments using Microsoft Hyper-V and VMWare. Proficient in Network administration, MECM Administration and adept at ensuring compliance with network security requirements.

• Microsoft Endpoint Configuration

Manager (MECM) • Tanium • Network Security

• Network Administration • Active Directory/GPOs • TCP/IP

• Flexera Suite/Wise Scripting • Virtualization • LAN/WAN/VLANS

• Powershell Scripting • Technical Support • Wireshark/Linux

• Intune • Information Security/HIPAA • System Backup/Recovery

• Cisco Meraki • Service Now • HazMat Certified

Security Clearance: DHA Public Trust/NACLC Background Check. Certifications

CompTIA Security + CE

Aug 22, 2014 - Aug 22, 2026

Microsoft Technology Associate

March 22, 2017 – Present

Microsoft Certified Technology Specialist: Administering and Deploying System Center 2012 Configuration Manager.

Microsoft MTA Certification

Aug 11, 2014 – Present

MTA: Windows Operating System Fundamentals.

Microsoft Certified Professional

Aug 11, 2014 – Present

Education

San Antonio College, San Antonio, Tx Network Security Administration Associates Degree May 2016

San Antonio College, San Antonio, Tx Information Technology Security Certificate May 2011

Employment History

Basse Truck Line Director of I.T. San Antonio, Tx. April 2025 – Current

● Oversee all IT operations, including network infrastructure, cybersecurity, hardware/software procurement, and end-user support, reducing downtime and increasing overall system reliability.

● Negotiated vendor contracts for Office 365/Exchange, domain and website services, ISP, and transportation management software (TMS), achieving cost savings and service improvements.

● Developed and implemented Standard Operating Procedures (SOPs) across departments to ensure consistent performance and operational continuity.

● Created and enforced a company-wide document retention policy to enhance data security and regulatory compliance.

● Designed and deployed a SharePoint-based intranet for centralized access to SOPs, internal documentation, and secure inter-hub file transfers.

● Built an on-premises file server to consolidate document storage and streamline the company’s scanning and archiving workflow.

● Implemented security rules to prevent storage and transmission of Personally Identifiable Information (PII) through SharePoint and email.

● Led the network integration of remote hubs with the San Antonio headquarters, improving connectivity and system access.

● Transitioned truck drivers from paper-based documentation to digital processes, improving efficiency and reducing physical storage needs.

Lintech Global, Inc. SCCM/MECM Packager Ft. Sam Houston, San Antonio, Tx. Sep 2021 - Aug 2024 (Government contract change from N.A.I.S. to Lintech Global Inc.) AND

Native American Industrial Solutions (N.A.I.S.) SCCM/MECM Packager Ft. Sam Houston, San Antonio, Tx.

Feb 2020 – Sep 2021

● Develop and maintain software in both MECM package and application models using WiseScript and Flexera, ensuring network security compliance.

● Conduct thorough software package validations, minimizing vulnerabilities and adhering to strict network security protocols.

● Troubleshoot and resolve software installation issues, enhancing system reliability

● Create and manage virtual environments with Microsoft Hyper-V and VMWare for comprehensive software testing, enhancing deployment efficiency.

● Deploy and maintain applications in MECM 2007 and 2012, optimizing deployment processes.

● Added packaged software into Tanium for deployment.

● Package and deploy software into the Microsoft Intune environment, fostering cross-platform compatibility and enhancing overall system performance. Native American Industrial Solutions (N.A.I.S.) SCCM/MECM Infrastructure Administrator Team Lead Ft. Sam Houston, San Antonio, Tx.

Jan 2020 - Feb 2020 (Government contract change from Inserso to N.A.I.S.)

● Led daily SCCM administration, ensuring seamless operations and system integrity.

● Orchestrated seamless onboarding processes during contract transition, fostering team cohesion and streamlining integration of new employees.

● Maintained high-level team lead responsibilities, fostering collaboration and efficiency.

● Led SCCM administration and team management, streamlining operations and enhancing system efficiency for improved organizational performance. Inserso Corporation SCCM/MECM Infrastructure Administrator Team Lead Ft. Sam Houston, San Antonio, Tx.

Oct 2018 - Dec 2019

● Continued to perform daily SCCM administrator duties.

● Served as primary contact for Inserso employees in the SCCM department, coordinated on-call duty roster, and actively participated in the hiring process to strengthen team capabilities.

● Contributed to the contract rebid process, defining key SCCM admin duties and requirements, positioning the team for continued success with DHA.

● Developed a comprehensive region list for administrator site responsibilities, optimizing workload distribution and improving overall team efficiency.

● Facilitated cross-team coordination in server vetting, ensuring smooth transitions and maintaining high standards of system integrity across departments.

● Maintained list of all servers and server information (i.e. IP addresses, Out of Band maintenance methods, hardware information).

● Ensured compliance with DISA STIG requirements through meticulous management of service account passwords, enhancing system security.

Inserso Corporation MJAD SCCM/MECM Infrastructure Administrator Ft. Sam Houston, San Antonio, Tx.

Jul 2016 - Oct 2018

● Ability to troubleshoot, test, and identify broad ranging problems associated with client platforms, operating systems, third-party applications, delivery, drivers, hardware and automation.

● Imaged new servers, both physical and virtual using SCCM Task sequences in order to stand up new Management Points and Distribution Points in the hierarchy.

● Responsible for maintenance window of all DHA MJAD domain and maintained level of compliance by utilizing built in SCCM patching and Operating System monitoring capabilities.

● Educated local site SCCM administrators on various ways to maintain and improve infrastructure.

● Install, configure, and maintain end user experience software, tools (i.e. CM Pivot and Recast Product Suite), and scripts in dedicated on-premise server environments.

● Administrated, maintained, and patched over 200 servers on 2 separate domains.

● Assisted in decommissioning SCCM 2007 hierarchy. B.E.A.T. LLC. MEDCOM Enterprise Service Desk Ft. Sam Houston, San Antonio, Tx. Jul 2014 - Jul 2016

● Vetted for and received NACLC security clearance.

● Provided a mix of Tier 1 and 2 support to Healthcare providers as well as local IT support.

● Administrated multiple proprietary health applications, Active Directory accounts (users and computers), registry editing, print servers, and supported over 75 sites and 75,000 computers. U.S.A.A. via HCL I.T. Service Desk Technician San Antonio, Tx. Jun 2013 - Jul 2014

● Created and escalated tickets using VMware Service Manager.

● Troubleshot virtual machines via VMware vSphere Client.

● Use of Symantec and McAfee Endpoint security products to assist mobile users in system recoveries and synchronizations.

● Diagnosed network connectivity issues for permanent home users that are assigned equipment which included HP 5730 Thin clients, Cisco 881 routers, and Avaya 4621 or 1616 phones.

● Reset user passwords for Unix servers via Putty. ArgoGroup Help Desk Technician San Antonio, Tx. Mar 2008 - Jun 2008

● Remotely accessed employee computers using RDP and Crossloop.

● Employed the use of Active Directory to manage corporate user accounts.

● Imaged computers over the network using Norton Ghost.

● Installed and configured various software like Oracle, Adobe, TeamMate, etc. 2Wire Floor Lead San Antonio, TX

Mar 2007 - Mar 2008

● Facilitate agents with informative articles and usage of tools to encourage knowledge and experience among fellow agents.

● Mentored low performing agents and new agents to maximize their quality scores and increase contracts to higher potential.

● Provide strategies and examples to new agents to reduce their time spent on a learning curve.

● Led floor operations, mentored agents to boost performance, and implemented strategies to accelerate learning curves, resulting in improved quality scores. References available upon request.

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