Customer Service Representative
Resume:
Emma Gambacurta
Baldwinsville, NY *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Billing representative
Ottc / Go net speed-Phelps, NY
March 2025 to Present
Assisting customers with billing questions
Enrolling in auto pay
Explaining promotional discounts to customers
Handling emails
Customer Service Representative
Introbotix-Syracuse, NY
November 2024 to February 2025
With Carrier
Handing inbound calls for licensed HVAC technicians to submit tickets. Redirecting calls to the correct local distributors. Assistant Manager
Z's Tobacco and Vape-Matthews, NC
September 2023 to March 2024
Helping place orders
Training any new hires
Rearranging the store while keeping everything looking tidy Helping customers while answering the phones
Closing at night
CSR - Customer Service Representative
Spectrum-Charlotte, NC
October 2022 to June 2023
Retention department
Retaining customers calling in to cancel.
Putting customers on promotions to keep them as a customer. Showing the features, and values of staying with spectrum. Upselling for mobile
Customer Retention Specialist
Spectrum-Charlotte, NC
October 2022 to June 2023
Customers calling in with issues on the account or wanting to cancel, and I was able to fix the issues while keeping them as a customer. Bonus is we were able to upset them on mobile Customer Service Representative
TTEC-Concord, NC
June 2021 to October 2022
Retention of current customers
Advising of bill due for renewal, and cancel
Offering other benefits for their policies
BUILD program - certified for management position. Helping teammates raise their quality scores
Part of the team that helps when supervisors are not in / in a meeting. Customer Service Representative
TTEC-Concord, NC
September 2020 to September 2021
C&S
I helped active Medicaid members with their plan information. Reviewed the benefits with members
Updated their information on file ( address and phone numbers only ) Updated their doctors/ Help find doctors in network. Progressive
Calling to active members when payment is due or renewal is coming up. Answering questions about the account they have.
Online Customer Service Representative
Williams-Sonoma, Inc.-Gastonia, NC
May 2020 to September 2020
Helped current customer check status of their orders. Helped new customers place orders.
Updated payment information if needed.
Went over the current deals for the online store.
Cashier
BUDDHA'S BAZAAR-Gastonia, NC
April 2020 to May 2020
Helped customers find different glass pieces
Stocked shelves
Cleaned the floors and counters.
Sanitized everything every hour.
Documented items we were low on to replace
Customer Service Associate
TTEC-Daytona Beach, FL
December 2019 to March 2020
Working with progressive auto insurance getting customers to the correct department, making payments and changing billing information.
Call Center Agent
HEALTH INSURANCE ASSOCIATES INC-Daytona Beach, FL
October 2018 to June 2019
Handling inbound and outbound calls.
Answering questions about the customers policy.
Being able to update client information.
Adding new clients to our system.
Online Chat Representative
Gubagoo-Daytona Beach, FL
April 2018 to September 2018
Operating chats with customers coming to dealership websites Making service appointment
Finding cars for people and setting up test drive
Manager in Training
vaporized it-Daytona Beach, FL
February 2018 to April 2018
placing orders
running register
making a schedule
making cleaning charts for the staff
fixing the air compressor
fixing the cigarette rolling machines
making sure day to day goes right
Cashier
Euphoria vape shop-Daytona Beach, FL
February 2018 to March 2018
Stocking shelves
General cleaning
Running register
Keeping inventory.
Educated proper safety for mods and vapor devices
Manager
puffs smoke shop-Melbourne, FL
May 2017 to January 2018
•Training new employees
• educated proper safety for mods and vapor devices
•Ran and assisted other employees behind the register.
•Was responsible for placing orders for the store and stocking items Manager
smokes and stuff-Charlotte, NC
March 2016 to April 2017
Served as escalation point for customer service issues. Ran and assisted other employees behind the register. Was responsible for placing orders for the store and stocking items. Evaluated product safety for vapor devices.
Adjusted content on website for promotions and related advertising. Multiple Website Manager
Roll Your Own Cig. Depot-Belmont, NC
February 2015 to March 2016
-packing and shipping orders
-managing deliveries
-training new employees
Floor Worker
BP Gas Station-Belmont, NC
January 2014 to February 2015
-Refilling the soda machine
-Breaking down boxes
-Taking out the garbage
Education
high school diploma
Ashbrook High School
2014
Skills
• Microsoft Outlook (4 years)
• Customer Service (6 years)
• Management (2 years)
• Communication skills
• Store Management Experience
• Sales Experience
• Retail Management
• Live Chat
• Operating Systems
• Active Directory
• Desktop Support
• Sales
• Salesforce
• Network Support
• Retail Sales
• Data Entry
• Microsoft Excel
• Troubleshooting
• Microsoft Windows
• Call Center
• Account Management
• Computer Literacy
• Organizational skills
• Sales Management
• Upselling
• Cold Calling
Additional Information
• Computer literate
• Outstanding verbal and written communication skills
• Great customer service skills
Contact this candidate