Accounts Receivable Office Manager

Monica L. Kilgore

*** ******* ****** ***** **., Brighton, TN 38011

Phone: 901-***-**** Email: **************@*****.***

Over 20 years’ experience in supervisory, administration and inventory management. A highly effective manager with exceptional organizational, administrative and people skills.

WORK HISTORY

Dr. John Janovich, Covington, TN 2005-Present

Office Manager

•Maintain EHR software through Practice Fusion and electronic billing through Kareo Software

•Oversee all aspects of general office duties and employee Bimonthly payroll

Receptionist

•File electronic insurance claims (Medicare, Tricare and a variety of commercial insurance)

•Run aging reports, following up on all unpaid insurance claims to judification is complete

•Verify insurance coverage, compute patients' benefits and compile itemized bills

•Schedule surgery and all diagnostic procedures .

•Electronic verification of detailed business transactions to include accounts receivable, disbursements and total accounts

•Assist Physician with office procedures and give injections

Symbion Physician Services, Memphis, TN 2003-2005

Account Representative

• Patient account management for 5 physicians including accounts receivable, claim follow up

• Entered alpha-numeric and symbolic source document data in electronic patient system

• Posted payments (insurance and patient), making account adjustments per EOB

• Provided customer support services to patients resolving billing issues

• Electronic batch filing of insurance claims to include Medicare, Tricare and a wide variety of commercial insurances

• Liaison between medical facilities, patients and insurance companies

•Age trial balancing, retrieving payment on claims, rejudification, denial corrections and all aspects of the claim process

Engineering Professional Services, Millington, TN 2002-2003

Warehouse Supervisor

• Directly supervised and coordinated the activities of 25 employees engaged in receiving, transportation, stacking, order filling, shipping and maintaining stock records in warehouse.

• Scheduled 3 work shifts, including overtime and approved timesheets

• Provided inventory control through RF scanning system and Locator database

• Demonstrated effective leadership and encouraged team concepts

• Analyzed and resolved employee conflicts

•Developed weekly reports to keep management appraised of inventory status, employee and facility conditions

CST, Inc., Millington, TN 2000-2002

Configuration Management Team Leader/Senior Data Entry Clerk

•Developed and published complete set of Standard Operating Procedures to bring standardization and efficiencies to Configuration Management and Help Desk personnel.

•Administrated FoxPro TRAQ database to achieve accurate control and management of assigned ADP assets in excess of 14,000 items

•Produced daily, weekly and monthly reports to keep management apprised of status of hardware, software and repair parts

•Supervised weekly inventory of 2500 repair parts, initiating orders to maintain proper stock

•Contacted appropriate vendors to conduct warranty repairs

•Prepared documentation, routed excess equipment to Defense Reutilization Material Office

•Catalogued, documented and tracked over 6000 software licenses

•Scheduled and supervised annual wall to wall inventory of ADP equipment used to support 3000 user corporate environment

•Supervised all employee related issues, manning, scheduling and counseling to create a competent and professional team environment

•Operated the Remedy Action Request database as a source of customer requests for assistance; familiar with Windows 3x, 9x, NT4.0, 2K and XP; Office Suite (to include Outlook) 97, 98, 2K and XP

•Maintained constant contact with military customers, provided any support necessary to minimize workflow interruptions

Dr. Jiunn H. Ho, GYN, Covington, TN 1994-2000

Office Supervisor

•Responsible for all aspects of the office operation

•Supervised employees to schedule surgeries, schedule post- operative care, file and follow up surgical insurance claims

•Solely responsible for all financial operations such as posting payments to patient accounts, generating day sheets, deposit slips, and billing statements on the MDVersiform software. Filed and tracked insurance payments on routine office visits using ICD-9 and CPT coding

•Maintained patient recalls for follow up health care

•Acted as liaison between the physician and other medical professionals for patient referrals, scheduling appointments, lab tests and x-rays

EDUCATION

Dyersburg State Community College, Business Major

Shelby State Community College, Business Major Nursing Assistant

Sea Isle Vocational School

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