Customer Service Set-Up

Wasonya M. Doenges

Montgomery, IL · ************@*****.*** · 630-***-****

Aurora Christian Healthcare

Receptionist-Scheduler

****-*******

• Greeter and receptionist duties.

• Scheduled new appointments and made reminder calls to patients to ensure appointment attendance.

Caregiver-At Home

2016-Present

• Stay at home guardian for two special needs children

• Provided constant, around the clock care, including management of medical appointments and administration of prescribed medications. Mira Med Lombard, IL

Virtual Recovery Specialist 2015-2016

● Spoke with patients and/or providers about their outstanding balances

● Set-up payments and input the amount into computer

● Provided excellent customer service

Walgreens Villa Park, IL

Head of Cosmetics 2011-2015

● Managed group of four employees and assigned daily responsibilities

● Set-up all the department beauty displays and merchandise

● Tracked and maintained all department inventories Sears Holding Corporation Naperville, IL

Delivery Specialist 2007-2009

● Resolved escalated complaints

● Scheduled or rescheduled deliveries and service orders

● Worked with customers and when there were issues resolved the issue Curves Downers Grove, IL

Manager 2005-2006

● Sold memberships and met sales quotas

● Trained members on utilization of machines and their requests

● Resolved members complaints and concerns

● Interviewed and hired and trained new employees

Education

• Austin High School, Chicago Diploma - Joliet Junior College

• National Career Readiness Certificate

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