Systems Analyst It

SUMMARY

Analytical and results-oriented IT Professional with over 24 years of experience in but not limited to architecting, designing, supporting, and enhancing business systems, ERP/Workday environments, databases, and automation solutions. Skilled in SQL, ERP administration, API/EDI integrations, system troubleshooting, and process improvement across banking, manufacturing, and insurance industries. Adept at providing technical support, user training, and developing business intelligence and reporting tools that enhance productivity and compliance. Holds an MBA with an emphasis in Project Management and a Certified Scrum Master (CSM) credential, bringing both technical depth and business acumen to every engagement.

DISTINGUISHED PROJECTS

Workday Implementation ($18M): Directed team through Agile transition, facilitating integrations, reporting and security to deliver real-time reporting and improved enterprise data governance while overseeing remaining 23 work streams.

Instant Issuance Platform ($1.9M): Modernized card issuance systems, reducing error rates by two-thirds and improving service turnaround.

Contract Renegotiation: Identified cost savings of $300K by revising vendor terms and improving contractual performance clauses.

Innovation: Led performance enhancement for large ticketing operation; reduced quality control recovery time and initiated sorting routine that allowed company to save manual labor costs of $50k.

TECHNICAL SKILLS

Core Competencies: ERP System Administration API/EDI Integration SQL / SSRS Reporting Business Analysis System Configuration & Troubleshooting IT Support & Networking Microsoft 365 / Active Directory Process Improvement Data Analytics Cloud & Virtualization

Languages: Python VB.Net C# SQL Java COBOL PL/1 JCL XML

Platforms: AWS Workday (Fin, HCM) API Linux Windows Server Cloud Informatica Citrix Red Hat Mainframe

Databases: SQL Server DB2 Oracle IMS/DB VSAM SSIS SSRS SSAS

Methodologies: Agile Prince2 Waterfall Hybrid Lean Six Sigma

Tools: Microsoft Project Jira Confluence Smartsheet Power BI Powershell MS Excel (Pivot Tables, Macros) Workday Studio Oxygen Workday Community Workday Cloud environment management Workday Security Workday Reports Workday SI/Vendor Management

WORK EXPERIENCE

ASSOCIATED BANK, Technical Product Owner/Director, Green Bay, WI, 10/2014 to 06/2024

Supported and optimized ERP, Fin and HR system environments (Workday) including reporting, integrations, and security.

Oversaw 23 different work streams for both Fin and HR through requirements, design, testing and go-live.

Coordinated vendor security and onboarding to

Designed, maintained, and troubleshot API integrations, SQL queries, SSRS reports, and EDI data exchanges for multiple financial applications.

Conducted requirements gathering, configuration, and customization for technical and business system enhancements.

Provided user support and training, ensuring smooth operations across departments.

Managed vendor contracts, software upgrades, and budget tracking aligned to IT and compliance standards.

Developed automated workflows using PowerShell and command-line scripting to enhance system efficiency.

Coordinated Workday integration builds and optimization efforts, collaborating with developers and third-party vendors to ensure rapid and accurate deployment across HR and payroll systems.

Led Tier 1 and Tier 2 support enablement, developing training materials and go-live support guidelines to ensure seamless post-launch operations.

Proven Workday HCM Analyst duties and coordination with deep expertise in system integrations, optimization, and module configuration across payroll, timekeeping, and HR systems.

Skilled in managing Workday integrations with ADP, Oracle HCM, Concur, and other third-party applications.

Adept at auditing and optimizing Workday module utilization (Advanced Compensation, Adaptive Planning) to maximize business value.

Strong techno-functional and project management background with a hands-on, problem-solving mindset.

Led cross-functional Agile teams, conducting sprint ceremonies and backlog prioritization.

Coordinated server upgrades (Linux Red Hat, Windows Server) and maintained system documentation.

Collaborated on regulatory and security audits ensuring system and vendor compliance with internal policies and frameworks such as ISO/NIST.

Engineered dashboards, BAQs, and metrics reports improving service delivery transparency and team productivity by 300% YoY.

Developed playbook for rapid deployment of 19 Linux servers in 3 weeks to achieve quick project turnaround.

Led teams ranging in size from 5–15 directly; overall project teams up to 60 people with budgets ranging from $1.9M to $25M.

Key Highlights:

Streamlined Workday integrations and automation improving reporting turnaround by 40%.

Implemented proactive ERP monitoring and troubleshooting processes reducing downtime by 25%.

Successfully supported multi-system upgrades with minimal disruption to core operations.

Conducted Workday audit to support contracted FTE and utilization for contract compliance.

Emplify Health, Video Monitoring Technician, Green Bay, WI. (Part-time), 1/2025 to Present

COAIGENCE, Engineer of Workflow and Automation Strategy, Remote - Startup, 07/2025 to Present

Explore AI-driven use cases across businesses to uncover operational efficiencies.

Design and deploy AI agents for email automation, media generation, and job research—enhancing decision-making and client insights.

MILITARY SERVICE:

UNITED STATE MARINE CORPS RESERVES, Staff Sergeant – Green Bay, WI, 12/1986 to 06/1999

Led multi-year operational programs managing cost, schedule, and resources for cross-functional teams of 7–9 Marines.

Conducted organizational training, leadership development, and project planning in line with mission objectives.

Awarded Navy-Marine Corp Achievement Medal for performance.

EDUCATION

University of Wisconsin – Oshkosh MBA with emphasis Project Management

Lakeland College Bachelor of Arts in Computer Science

CERTIFICATIONS

Certified Scrum Master # 000944363 Scrum Alliance 2025

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