Customer Support Home Health

Olivia Michelle Humphery

254-***-**** ️ *****************@*****.***

Professional Summary

Motivated and compassionate healthcare and customer service professional with a strong background in direct patient care, crisis response, and customer support. Recognized for being a quick learner, excellent communicator, and dependable team player. Passionate about supporting others and contributing to meaningful, people-centered work environments. Key Strengths:

Strong leadership and interpersonal skills

Excellent verbal, written, and digital communication

Technologically proficient with quick adaptability

Highly organized with a dedication to quality and care Professional Experience

Certified Nursing Assistant

Private Home health CNA March 2024- July 2025

● Assist with daily living activities (ADLs): bathing, dressing, grooming, toileting

● Help with feeding and meal setup

● Measure and record vital signs (temperature, blood pressure, pulse, respiration)

● Observe and report any changes in physical, emotional, or mental status to nurses

● Dementia/Alzheimer’s care

● Hospice or palliative care support

● Post-operative care assistance

● Home health monitoring and companionship

Internal Revenue Service

Identity Theft Department Rep July 2023-April 2024

● Handle inbound and outbound calls in a professional and courteous manner.

● Resolve customer complaints or issues efficiently and escalate complex problems as needed.

● Provide product and service information to customers to address inquiries and concerns.

● Maintain accurate and detailed records of customer interactions in CRM systems.

● Follow communication scripts when handling different topics and scenarios.

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Support Services Group

Customer Support Representative Aug 2021 – Sept 2022

● Handled 500+ inbound calls daily, providing troubleshooting and account support

● Promoted new services and special offers

● Resolved technical issues including internet and password resets Education & Certifications

● Medical Assistant, Mott Community College — March 2015

● Certified Nursing Assistant (CNA), Life Health Care Academy — April 2021

● CPR/AED Certified — April 2021

● Data Scientist Certificate, Google Careers — August 2023

● Medical Assistant — The College Of Healthcare Professionals - June 2025

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