Service Agent Tech Support

UTE LEMONS

**** ************, *******, ** ***** 254-***-**** *******@*****.***

Skills Summary

. Used to working remotely. Computer savvy. Able to work several systems and applications at the same time, working multiple monitors. Proficient in problem solving and excellent with customers. I worked in several different capacities as a CSR for different clients through Teleperformance USA. I was also trained in basic/intermediate tech support iEducation

I went to central Texas College to go to police academy and then again to corrections academy all the while earning criminal justice credits. I held a 4.0 gpa

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.

Experience

Teleperformance USA 04/15/2019 to 07/02/2024

I was a travel service agent, resolving travel related issues…ie flights, hotels and car rentals…booked, cancelled and rebooked such travel as needed to solve cardmembers issues. Worked closely with cardmembers, airlines, hotels and car rentals. Also worked with blue shield/blue cross of michigan, providing insurance benefits for clients to medical professionals. I worked for the simplisafe alarm company, selling, cancelling alarm system and troubleshooting those systems remotely when there were issues with clients sytems. Then worked on Charles Schwab campaign solving clients with issues with their accounts and also providing technical support when they encountered technical problems trying to get into their accounts, issues logging in or once in their accounts…. Awards and Acknowledgements

Type of Award / Award Description

Received numerous kudos from our cardmembers. Received bonuses and rewards for my performances

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