Customer Service Winston Salem

Qwamaysha Funderburk

**********@*****.***

Primary Address:

**** ********** ******* ***

Charlotte, NC 28215

Education:

WINSTON SALEM STATE UNIVERSITY, Winston Salem, NC

Major: Healthcare Management Minor: Business Administration

Preferred Phone: 704-***-****

Objective: To contribute a strong background in solutions implementations and customer service, along with a unique drive for excellence and success.

Experience:

C4 Solutions- Prime Therapeutics August 2024- October 2025

●Ensured that authorization details in the patient’s medical records are accurate by utilizing critical thinking skills to research and resolve any mismatch information.

●Utilized MS Office and pharmacy management software effectively for documentation and reporting.

●Communicated with pharmacy technicians and healthcare providers to gather clinical information.

Charter Communications

Retention Agent January 2023- June 2024

●Negotiating with customers to renew contracts and retain business.

●Processing orders, preparing correspondence, and fulfilling needs of existing customers that are at risk of canceling services or orders

●Reviewing account histories and updating credit reports with added information provided by creditors

Piedmont Airlines

Ramp Agent March 2019- June 2022

●Ensured proper communication with PSA and Envoy pilots and operations.

●Responsible loading and unloading passenger’s baggage and cargo from aircraft and relying on them to connect flights or conveyor belts.

●Knowledgeable on aircrafts operations CRJ 200,700 and 900. Also, EMJ 145.

Education Loan Center

Student Loan Advisor June 2018-August 2018

●Perform daily maintenance to the loan applicant database.

●Collaborated with clients to identify their financial goals and to find ways of reaching those goals for student loans.

Amazon Distribution Utility Center (D.U.C.)

Industrial Supply Manager Assistant August 2017 –February 2018

Manufacture, process, and ship all manuscripts, posters, and other inventory goods that Amazon branches need to run.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

If necessary, work with the mechanics to help with machine repair or send out for extra assistance.

Special Skills

& Software:

Data analytics, Prior authorization specialist, RxClaims Microsoft Office, Microsoft Teams, Cooperative team member, Outstanding people skills, Computer proficient, Energetic, and organized

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